Support Analyst with 5 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Applix, Bugzilla, CA Service Desk, Citrix, Confluence, Crystal 2011, ePayments, eBills, File Exchange (FTP), FootPrints, GoToMeeting, IBM Lotus Notes, iTool, Jira, Klik, Merchant Partners, MS Office Products (Excel, Lync, Power Point, Share Point, Word)
Notepad ++, Oracle Forms 11g, Right Now Web, Salesforce, Snagit, Solium Transcentive Products (EO, Express Share Tracking, ESPP, EO Dividends, Transport EO), WebEx, Zendesk, exposure to SQL server databases and MSSQL Management Studio.
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