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Onboarding & Training Manager Resume Example

Resume Score: 80%

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KR
ONBOARDING & TRAINING MANAGER
Professional Summary

Well-organized Human Resources professional bringing 4+ years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining efficiency in HR administration, training development, payroll and recruiting. In-depth knowledge of UltiPro and Workday with exceptional skills in records management for 900+ employee records.

Skills
  • MS Office
  • UltiPro
  • Workday
  • ADP
  • Microsoft Dynamics CRM
  • First Advantage
  • HRIS
  • Kronos
  • Labor relations
  • Employee Onboarding
  • Onboarding Design
Work History
03/2020 - CurrentOnboarding & Training Manager | Gate Gourmet - Schiller Park, Illinois
  • Designs and administers select operations training initiatives for union-represented/front-line employees in the unit including but not limited to training and assessment of Leads who are responsible for conducting on-the-job training for front line employees
  • Oversees the delivery of new hire orientation training to new hires
  • Maintains the unit's training calendar and curriculum, coordinating course logistics and enrollment
  • Assess and analyzes training needs though surveys, interviews with employees, focus groups, and/or consultation with managers, instructors and others
  • Monitors 0 - 90-day retention and develop needs for training and report out to unit leadership for implementation
  • Acts as point of contact to employees regarding training inquiries or concerns
  • Ensure exit interviews are completed using company standard tools
  • Develops and implements action plans to continuously improve employee engagement and retention
  • Delivers professional curriculum to improve effectiveness of management
  • Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Recruited and screened qualified potential employees.
08/2017 - 02/2020Human Resources Generalist | Gate Gourmet - Schiller Park, Illinois
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
  • Created and enforced HR policies and procedures across organization.
  • Developed innovative new-employee orientation programs, including safety training.
  • Conducted employment verifications and investigations.
  • Liaised between multiple business divisions to improve communications.
  • Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Documented and updated job descriptions as well as implemented wage surveys.
  • Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performanceimprovement plans.
  • Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Shadowed employees to determine accurate description of duties and skills required for each position.
  • Managed employee rewards programs.
08/2016 - 08/2017Onboarding Specialist | Gate Gourmet - Schiller Park, Illinois
  • Full cycle orientation, scheduling, coordination, facilitation and documentation
  • Coordinate new hire 5, 30, and 60-day reviews/feedback process
  • Completed 500+ new hire I-9s in First Advantage
  • Rounded weekly with all new hires to understand how the probationary experience was progressing
  • Implemented new hire celebration parties once they successfully passed the 90-day probation period
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Recruited and screened qualified potential employees.
06/2012 - 07/2016Customer Service Specialist | Cancer Treatment Centers Of America - Schaumburg, Illinois
  • Provided customers with detailed information on company products, services and materials.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Verified accuracy of customer account information and updated when necessary.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Education
05/2020Northeastern Illinois University, Chicago, ILBachelor of Arts: Human Resource Development And Psychology
  • Graduated cum laude
  • Dean's List Fall 2019
  • Graduated with 3.7 GPA
  • Continuing education in PHR Certification
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Gate Gourmet
  • Cancer Treatment Centers Of America

School Attended

  • Northeastern Illinois University

Job Titles Held:

  • Onboarding & Training Manager
  • Human Resources Generalist
  • Onboarding Specialist
  • Customer Service Specialist

Degrees

  • Bachelor of Arts : Human Resource Development And Psychology

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