Onboarding & Training Manager Resume Example Gate Gourmet

ONBOARDING & TRAINING MANAGER

Professional Summary

Well-organized Human Resources professional bringing 4+ years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining efficiency in HR administration, training development, payroll and recruiting. In-depth knowledge of UltiPro and Workday with exceptional skills in records management for 900+ employee records.

Skills

MS Office
UltiPro
Workday
ADP
Microsoft Dynamics CRM
First Advantage

HRIS
Kronos
Labor relations
Employee Onboarding
Onboarding Design

Work History

03/2020 - CurrentOnboarding & Training Manager | Gate Gourmet - Schiller Park, Illinois

Designs and administers select operations training initiatives for union-represented/front-line employees in the unit including but not limited to training and assessment of Leads who are responsible for conducting on-the-job training for front line employees
Oversees the delivery of new hire orientation training to new hires
Maintains the unit's training calendar and curriculum, coordinating course logistics and enrollment
Assess and analyzes training needs though surveys, interviews with employees, focus groups, and/or consultation with managers, instructors and others
Monitors 0 - 90-day retention and develop needs for training and report out to unit leadership for implementation
Acts as point of contact to employees regarding training inquiries or concerns
Ensure exit interviews are completed using company standard tools
Develops and implements action plans to continuously improve employee engagement and retention
Delivers professional curriculum to improve effectiveness of management
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Drove operational improvements which resulted in savings and improved profit margins.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Recruited and screened qualified potential employees.

08/2017 - 02/2020Human Resources Generalist | Gate Gourmet - Schiller Park, Illinois

Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation.
Conducted confidential investigations of discrimination, harassment and workplace violence.
Helped change organizational culture to overcome resistance to change through open communication for addressing employee concerns, allowing for different opinions and publicizing new strategies.
Created and enforced HR policies and procedures across organization.
Developed innovative new-employee orientation programs, including safety training.
Conducted employment verifications and investigations.
Liaised between multiple business divisions to improve communications.
Conducted recruitment activities, including job postings, career fairs and screening and interviewing applicants to build candidate pipelines and enhance company culture.
Met with staff to resolve difficult situations related to performance and conflict management.
Documented and updated job descriptions as well as implemented wage surveys.
Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
Coached managers through employee relations matters including employee engagement, documentation, discipline and performanceimprovement plans.
Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
Processed unemployment claims and acted as company representative at unemployment hearings.
Shadowed employees to determine accurate description of duties and skills required for each position.
Managed employee rewards programs.

08/2016 - 08/2017Onboarding Specialist | Gate Gourmet - Schiller Park, Illinois

Full cycle orientation, scheduling, coordination, facilitation and documentation
Coordinate new hire 5, 30, and 60-day reviews/feedback process
Completed 500+ new hire I-9s in First Advantage
Rounded weekly with all new hires to understand how the probationary experience was progressing
Implemented new hire celebration parties once they successfully passed the 90-day probation period
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Recruited and screened qualified potential employees.

06/2012 - 07/2016Customer Service Specialist | Cancer Treatment Centers Of America - Schaumburg, Illinois

Provided customers with detailed information on company products, services and materials.
Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
Responded to customer inquiries via phone, email, and web-based platforms.
Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Verified accuracy of customer account information and updated when necessary.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

Education

05/2020Northeastern Illinois University, Chicago, ILBachelor of Arts: Human Resource Development And Psychology

Graduated cum laude
Dean's List Fall 2019
Graduated with 3.7 GPA
Continuing education in PHR Certification

Resume Overview

Companies Worked For:

Gate Gourmet
Cancer Treatment Centers Of America

School Attended

Northeastern Illinois University

Job Titles Held:

Onboarding & Training Manager
Human Resources Generalist
Onboarding Specialist
Customer Service Specialist

Degrees

Bachelor of Arts : Human Resource Development And Psychology

Onboarding & Training Manager Resume Example

Resume Score: 80%

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