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onboarding specialist resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Detail-oriented IT Professional with extensive experience in telecommunications, retail, and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Proven skill in resolving problems quickly on first call.

Work History
12/2019 to Current
Customer Onboarding Specialist International Market Centers Atlanta, GA,
  • Liaise between each customer and internal team to facilitate completion of onboarding.
  • Manage up to 50 new customers per month.
  • Act as the first point of contact to rectify any customer questions or concerns during the onboarding period.
  • Coordinates and executes onboarding-related activities for clients.
  • Manages new client onboarding via direct contact, phone, email.
  • Tracks onboarding tasks against schedule and coordinates with internal staff to ensure goals are met.
  • Aptitude for technology and expertise in business software.
  • Self-initiative with the desire to go above and beyond to delight customers.
  • Propose solutions and strategies to business challenges.
  • Engage and participate in the exchange of best practices across not just the Onboarding team, but the entire company.
01/2018 to 11/2019
Client Success Technician Advantage Solutions Ann Arbor, MI,
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Evaluate and solve user problems, using test scripts, personal expertise, and probing questions.
  • Provided Tier 1 and Tier 2 IT support.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided on-call support for critical service issues.
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Trained new employees.
  • Developed and tested new product offerings prior to release to assist the development team in bug identification.
  • Performed tests of functionality, security, and performance of different workstations and devices.
11/2015 to 12/2017
IT Operations Professional The Englewood Technology Group City, STATE,
  • Configured hardware, devices, and software to set up workstations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Worked with the software development team on reported errors and bugs on newly released software and assisted in the deployment of release fixes.
  • Performed server backups daily.
  • Supported up to 40 residential and 30 business customers each month.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Evaluated and solved user problems, using test scripts, personal expertise, and probing questions.
  • Followed up with clients to verify optimal customer satisfaction.
  • Created support documentation.
  • Documented all transactions and support interactions.
07/2011 to 09/2014
IT Operations Professional NeITcon - Wolfgang Neubauer IT-Dienstleistungen City, STATE,
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Investigated and corrected problems with printers, copiers, and other peripheral devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Utilized pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behavior at boundary limits of all operations.
  • Updated department documentation such as license databases, infrastructure maps, and FAQs to maintain consistent response levels.
  • Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Evaluated and solved user problems, using test scripts, personal expertise, and probing questions.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Maintained and monitored server room, wireless network, and other server infrastructure, keeping systems running effectively and efficiently.
08/2009 to 07/2011
Retail Sales Specialist Apple City, STATE,
  • Conducted product training to optimize user experience.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Certifications
  • CompTIA ITF+
  • CompTIA A+
Skills
  • Networking Administration
  • Management and Leadership
  • Troubleshooting
  • Organization and Time Management
  • Flexible & Adaptable
  • Detail-oriented
Education
Expected in 06/2001
High School Diploma:
Nashua High School South - Nashua, NH
GPA:

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Resume Overview

School Attended

  • Nashua High School South

Job Titles Held:

  • Customer Onboarding Specialist
  • Client Success Technician
  • IT Operations Professional
  • IT Operations Professional
  • Retail Sales Specialist

Degrees

  • High School Diploma

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