onboarding specialist resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic and detail-oriented operations professional with over 3 years of experience working in a small tech business to carry out company initiatives. Eager to contribute to team success through hard work and excellent organizational skills. Clear understanding of client relationship management and highly trained in customer service. Motivated to learn, grow and excel in any industry.

  • Microsoft Office Suite
  • CRM software proficiency
  • Ariba software proficiency
  • Virtual platforms WebEx, Zoom, GotoWebinar
Work History
Onboarding Coordinator, 01/2021 to Current
Iron Mountain IncorporatedSuitland, MD,
  • Organize and manage program training for over 40 major financial institutions.
  • Manage master calendar, including efficiently scheduling and confirming client trainings and company meetings.
  • Work alongside senior leadership to deploy new training strategies.
  • Improve office efficiency by effectively managing internal communications and correspondence with clients.
  • Communicate details about available trainings, materials and services.
  • Orchestrate smooth and efficient program development by collaborating cross-functionally across departments.
  • Handle shipping logistics for large mailings to over 5,000 recipients within a 4 month period.
  • Interact with customers and clients to identify business needs and requirements.
  • Strategically balance technology and business needs of organization.
Event Coordinator, 12/2019 to 01/2021
Quintegra SolutionsPrinceton, NJ,
  • Organized, coordinated and deployed over 40 training programs while focusing on delivering superior customer service.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and communications.
  • Fostered relationships with local colleges and event spaces to obtain best price, quality, and delivery of products.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection and attendance finalization.
Client Service Representative, 09/2018 to 12/2019
Cu*Answers, Inc.Grand Rapids, MI,
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Effectively communicated with customers about product options to guide purchasing decisions and drive sales.
  • Managed master calendar, including efficiently scheduling and confirming client trainings and company meetings.
  • Executed and devised business development strategies to attract and acquire new clients, including content marketing, email campaigns, and networking.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Reviewed order data on weekly basis to verify transactions and shipping dates in customer computer database system of over 8,000 individuals.
  • Trained new personnel regarding company operations, policies and services.
Teaching Assistant, 05/2018 to 09/2018
Basis.EdBaton Rouge, LA,
  • Coordinated content training, student performance, and program communications for Analyst and Associate programs across 40 major investment banks.
  • Managed over 40 programs with over 5,000 trainees to ensure company pass rates.
  • Coordinated communication and logistics between faculty and students to streamline the training experience
  • Managed faculty calendar and document coordination to maintain positive learning environment.
  • Assisted with the design, development, and execution of Series Programs.
Bachelor of Arts: Communications And Media Studies, Expected in 05/2017
Saint Joseph's University - Philadelphia, PA

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Resume Overview

School Attended

  • Saint Joseph's University

Job Titles Held:

  • Onboarding Coordinator
  • Event Coordinator
  • Client Service Representative
  • Teaching Assistant


  • Bachelor of Arts

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