Accomplished Store Manager with 11 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.
At the time, I was the youngest Assistant Store Manager of Brand Central in all of the Houston area
As the Store Manager of Sprint by Connectivity Source, my team and I was able to hit the World Class Status five times.
Promoted to Store Manager after 2 months in the Assistant Manager position.
Maintain and update job descriptions, post all positions, source and screen qualified candidates, schedule all interviews, leverage internet job boards, employee referrals, internet search engines, and sourcing techniques etc.
Assist director by serving as the primary contact for candidates throughout the recruitment process - managing candidates seamlessly through the processes, set expectations, provide feedback, negotiate and close offers and send out offer packages
Maintain applicant's training tracking status
Ensure all new hires are inputted into Sprint's and Connectivity Source's systems
Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
Establish and exceed organizational performance and individual performance goals.
Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
Create a positive work environment. Motivate, lead and train a winning sales team.
As a Store Manager I assisted and supported store associates in all aspects of sales and customer service.
Selects, develop and managed the performance of my team of 30 sales reps, and measured them by appropriate performance reports/scorecards/dashboards.
Inspects hardline department and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.
Coached team on Protection Agreement and Merchandise Replacement Agreement opportunities
Training completion and associate role playing
Employee communication and recognition Focused and invested time on customer facing activities including selling and operational support processes.
Trained, coached and mentored staff to ensure smooth adoption of store's policy and procedures.
Assigned employees to specific duties to best meet the needs of the store.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Maintained established merchandising standards, including window, sales floor and promotional displays.
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