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Onboarding Specialist Resume Example

Resume Score: 80%

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ONBOARDING SPECIALIST
Summary

Accomplished Store Manager with 11 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management.

Highlights
  • Excellent customer service skills
  • Customer-oriented
  • Personnel development
  • Customer relations
  • Staff training and development
  • Reliable
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
Accomplishments

At the time, I was the youngest Assistant Store Manager of Brand Central in all of the Houston area


As the Store Manager of Sprint by Connectivity Source, my team and I was able to hit the World Class Status five times.


Promoted to Store Manager after 2 months in the Assistant Manager position.

Experience
Sprint by Connectivity SourceHouston, TXOnboarding Specialist05/2015

Maintain and update job descriptions, post all positions, source and screen qualified candidates, schedule all interviews, leverage internet job boards, employee referrals, internet search engines, and sourcing techniques etc.


Assist director by serving as the primary contact for candidates throughout the recruitment process - managing candidates seamlessly through the processes, set expectations, provide feedback, negotiate and close offers and send out offer packages


Maintain applicant's training tracking status


Ensure all new hires are inputted into Sprint's and Connectivity Source's systems


Sprint by Connectivity SourceHouston, TXStore Manager01/2010 to 05/2015

Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.


Establish and exceed organizational performance and individual performance goals.


Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.


Create a positive work environment. Motivate, lead and train a winning sales team.


As a Store Manager I assisted and supported store associates in all aspects of sales and customer service.


Sears HoldingsFriendswood, TXAssistant Store Manager, Brand Central03/2006 to 01/2010

Selects, develop and managed the performance of my team of 30 sales reps, and measured them by appropriate performance reports/scorecards/dashboards.


Inspects hardline department and consults with associates daily to identify opportunities and develop and prioritize action plans with timely follow up.


Coached team on Protection Agreement and Merchandise Replacement Agreement opportunities


Training completion and associate role playing


Employee communication and recognition Focused and invested time on customer facing activities including selling and operational support processes.


Office DepotSugar Land, TXCustomer Service Manager04/2004 to 03/2006

Trained, coached and mentored staff to ensure smooth adoption of store's policy and procedures.

Assigned employees to specific duties to best meet the needs of the store.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Maintained established merchandising standards, including window, sales floor and promotional displays.

Education
Bachelor of Science:Kinesiology2008University of Houston, Houston, TX, United States
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Resume Overview

Companies Worked For:

  • Sprint by Connectivity Source
  • Sears Holdings
  • Office Depot

School Attended

  • University of Houston

Job Titles Held:

  • Onboarding Specialist
  • Store Manager
  • Assistant Store Manager, Brand Central
  • Customer Service Manager

Degrees

  • Bachelor of Science : Kinesiology 2008

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