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Onboarding/ Contractor Care Specialist Resume Example

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ONBOARDING/ CONTRACTOR CARE SPECIALIST
Professional Summary
To obtain a position with a highly established company that will allow me to further boost my career in this field and provide excellent customer service to achieve and exceed company expectations. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills
  • Project management
    • 15 + years of sales, both inside & outside, 20 years Customer Service experience and 5 years of management, with a proven track record.3-5 years of Technical Support and call centers.Resourceful team player who excels at building trusting relationships with customers and colleagues.Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coach\'s employees to meet high-performance standards.
  • Microsoft Office Suite expert
  • Quality control
  • Inventory control
  • Talented multi-tasker
    • Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas.
  • Results-oriented
  • Multi-site operations expert
  • Recruitment and talent development
  • Personnel management
    • Work History
    Onboarding/ Contractor Care Specialist, 05/2014 to Current
    CDI Corporation – Cross Lanes, WV
    • Provide onboarding hiring support including such activity as Red Carpet processing, drug and background screening, I9 completion and E-Verify processing.
    • Provide requested employee data system maintenance such as pay rate or name/address changes.
    • Support of customers, suppliers and employees in various geographic locations and time zones.
    • Consistently follow procedures, process and requirements.
    • Contributes to quality service delivery and identifies and recommends continuous improvement actions.
    • Ensure employee records are maintained according to company policy and legal requirements.
    • Also maintain several accounts, with over 500 employees and assist with any issues they may have such as benefits, pay/raise inquiries, tax information, workplace conflicts and anything regarding the assignment they are working on.
    • Audited workplace, employee and management policies and procedures.
    • Developed and facilitated all new-hire orientations.
    • Developed company personnel policies, standard operating procedures and employee handbooks.

    Department Manager, 10/2013 to 03/2014
    Elder Beerman – Charleston, WV
    • Responsible for managing a retail staff, Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.
    • Manage retail staff, including cashiers and people working on the floor.
    • Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
    • Determine daily coupons and ensure pricing is correct.
    • Work on store displays.
    • Coach, counsel, recruit, train, and discipline employees.
    • Evaluate on-the-job performance.
    • Ensure merchandise is clean and ready to be displayed.
    • Maintain inventory and ensure items are in stock.
    • Ensure promotions are accurate and merchandised to the company\'s standards.
    • Utilize information technology to record sales figures, for data analysis.
    • Organize and distribute staff schedules.
    • Help retail sales staff achieve sales targets.
    • Manage different departments within the store.
    • Handle customer questions, complaints, and issues.
    • Developed and facilitated all new-hire orientations.
    • Developed and enforced company policy and procedures relating to all phases of human resources activity.
    • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
    • Shadowed employees to determine an accurate description of the duties and skills required for each position.

    IT Specialist, 07/2012 to 09/2013
    IBEX Global – Charleston, WV
    • As a Technical support advisor I was expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs.
    • Utilize client base tools to provide accurate and consistent, responses to customer inquiries.
    • Suggestively sell Client products and/or services.
    • Follow-up and escalate resolution actions related to unresolved issues.
    • Communicate timely correspondence back to customers, track and resolving any issues regarding product.
    • Worked with New Hires as a team leader to ensure success.
    • Provided base level IT support to non-technical personnel within the business.

    Travel Agent, 09/2009 to 12/2011
    National Travel – Charleston, WV
    • As a Travel Agent I worked on multiple accounts, FEMA, National Transportation safety board, US courts, Corporate Clients as well as Leisure travel.
    • With this position I assisted in making reservations for Air, Car and hotel reservations for our government clients As National disasters hit we must get our clients to their destinations quickly.
    • At times taking over 500 calls.
    • Being extremely precise, detail oriented, and capable of working in a very fast paced setting, also very good listening skills.
    • Cold calling hotels and car rental agencies in advance to ensure they had space and inventory available.

    Sales Consultant, 09/2006 to 06/2009
    Verizon – Clarksburg, WV
    Residential) Handling requests from existing or new customers for installation, disconnection, or changes of telephone systems and services.
  • Must meet or exceed corporate requirements for sales objectives by identifying customer needs and recommending products and services.
  • I also discuss, investigate, and resolve disputes, complaints and inquiries as well as interact with other departments and telecommunications customers to resolve disputes and problems.
  • Expand cliental through customer referrals.
  • Troubleshoot system problems with High speed internet.

    • Education
    High School Diploma: Current
    West Virginia University Institute of Technology - Montgomery, WV
      Completed 3.5 years towards Business Management and plan to complete my Bachelors next year.
    • Attended Customer Service Leadership workshop
    • Microsoft Office Specialist (MOS)
    • Coursework in Business, Management and Communications
    • Coursework includes: Speech and Communication, Sociology and Psychology

    Business Management, West Virginia university institute of Technology -

    • Coursework in Business, Management and Communications
    • Coursework includes: Speech and Communication, Sociology and Psychology
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    Resume Overview

    Companies Worked For:

    • CDI Corporation
    • Elder Beerman
    • IBEX Global
    • National Travel
    • Verizon

    School Attended

    • West Virginia University Institute of Technology
    • West Virginia university institute of Technology

    Job Titles Held:

    • Onboarding/ Contractor Care Specialist
    • Department Manager
    • IT Specialist
    • Travel Agent
    • Sales Consultant

    Degrees

    • High School Diploma : Current
      Business Management ,

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