Onboarding/ Contractor Care Specialist Resume Example
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ONBOARDING/ CONTRACTOR CARE SPECIALIST
Professional Summary
To obtain a position with a highly established company that will allow me to further boost my career in this field and provide excellent customer service to achieve and exceed company expectations. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Skills
Work History
Onboarding/ Contractor Care Specialist, 05/2014 to Current
Alchemy Systems – Kent , WA
Alchemy Systems – Kent , WA
- Provide onboarding hiring support including such activity as Red Carpet processing, drug and background screening, I9 completion and E-Verify processing.
- Provide requested employee data system maintenance such as pay rate or name/address changes.
- Support of customers, suppliers and employees in various geographic locations and time zones.
- Consistently follow procedures, process and requirements.
- Contributes to quality service delivery and identifies and recommends continuous improvement actions.
- Ensure employee records are maintained according to company policy and legal requirements.
- Also maintain several accounts, with over 500 employees and assist with any issues they may have such as benefits, pay/raise inquiries, tax information, workplace conflicts and anything regarding the assignment they are working on.
- Audited workplace, employee and management policies and procedures.
- Developed and facilitated all new-hire orientations.
- Developed company personnel policies, standard operating procedures and employee handbooks.
Department Manager, 10/2013 to 03/2014
Weee! – Riverside , CA
Weee! – Riverside , CA
- Responsible for managing a retail staff, Coordinates the shipping of goods, sets up displays, and assists customers and staff during business hours.
- Manage retail staff, including cashiers and people working on the floor.
- Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determine daily coupons and ensure pricing is correct.
- Work on store displays.
- Coach, counsel, recruit, train, and discipline employees.
- Evaluate on-the-job performance.
- Ensure merchandise is clean and ready to be displayed.
- Maintain inventory and ensure items are in stock.
- Ensure promotions are accurate and merchandised to the company\'s standards.
- Utilize information technology to record sales figures, for data analysis.
- Organize and distribute staff schedules.
- Help retail sales staff achieve sales targets.
- Manage different departments within the store.
- Handle customer questions, complaints, and issues.
- Developed and facilitated all new-hire orientations.
- Developed and enforced company policy and procedures relating to all phases of human resources activity.
- Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
- Shadowed employees to determine an accurate description of the duties and skills required for each position.
IT Specialist, 07/2012 to 09/2013
Atlas World Group, Inc. – Oakville , CA
Atlas World Group, Inc. – Oakville , CA
- As a Technical support advisor I was expected to meet and/or exceed established goals, attend and actively participate in training, re-training and up-training programs.
- Utilize client base tools to provide accurate and consistent, responses to customer inquiries.
- Suggestively sell Client products and/or services.
- Follow-up and escalate resolution actions related to unresolved issues.
- Communicate timelycorrespondence back to customers, track and resolving any issues regarding product.
- Worked with New Hires as a team leader to ensure success.
- Provided base level IT support to non-technical personnel within the business.
Travel Agent, 09/2009 to 12/2011
The Travelers Companies – Greenville , SC
The Travelers Companies – Greenville , SC
- As a Travel Agent I worked on multiple accounts, FEMA, National Transportation safety board, US courts, Corporate Clients as well as Leisure travel.
- With this position I assisted in making reservations for Air, Car and hotel reservations for our government clients As National disasters hit we must get our clients to their destinations quickly.
- At times taking over 500 calls.
- Being extremely precise, detail oriented, and capable of working in a very fast paced setting, also very good listening skills.
- Cold calling hotels and car rental agencies in advance to ensure they had space and inventory available.
Sales Consultant, 09/2006 to 06/2009
Verizon – City , STATE
Residential) Handling requests from existing or new customers for installation, disconnection, or changes of telephone systems and services. Must meet or exceed corporate requirements for sales objectives by identifying customer needs and recommending products and services. I also discuss, investigate, and resolve disputes, complaints and inquiries as well as interact with other departments and telecommunications customers to resolve disputes and problems. Expand cliental through customer referrals. Troubleshoot system problems with High speed internet.
Verizon – City , STATE
Residential) Handling requests from existing or new customers for installation, disconnection, or changes of telephone systems and services.
Education
High School Diploma: Current
West Virginia University Institute of Technology - City, State
West Virginia University Institute of Technology - City, State
- Completed 3.5 years towards Business Management and plan to complete my Bachelors next year.
- Attended Customer Service Leadership workshop
- Microsoft Office Specialist (MOS)
- Coursework in Business, Management and Communications
- Coursework includes: Speech and Communication, Sociology and Psychology
Business Management, West Virginia university institute of Technology -
- Coursework in Business, Management and Communications
- Coursework includes: Speech and Communication, Sociology and Psychology
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Resume Overview
School Attended
- West Virginia University Institute of Technology
- West Virginia university institute of Technology
Job Titles Held:
- Onboarding/ Contractor Care Specialist
- Department Manager
- IT Specialist
- Travel Agent
- Sales Consultant
Degrees
- High School Diploma : Current
Business Management ,
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