Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

As a self-motivated and dedicated person with professional work ethics, I am seeking a position which will make best use of my existing skills earned in the hospitality industry and customer service sector.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
05/2020 to Current On Site Property Manager Aids Healthcare Foundation | Berkeley, CA,
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations of brand new, [Number]-room hotel with staff of [Number] employees.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Streamlined [Type] process, budgets, and procurement strategies, leading to [Number]% bottom-line improvement.
  • Monitored social media and online sources for industry trends.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
04/2019 to Current Guest Service Agent Wyndham Worldwide | Dallas, TX,
  • Register guests and assigns room. Accommodates special requests whenever possible
  • Assists in preregistration and blocking of rooms for reservations
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
  • Well versed with room status and room status tracking
  • Knows room locations, types of rooms available, and room rates
  • Sales-minded. Presents options and alternatives to guests and offers assistance in making choices
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
  • File room keys (only for manual room key hotels)
  • Knows how to use front office equipment
  • Process guest check-outs
  • Performing cashier related functions like posting charges to guest accounts, raising paid out, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests
  • Working closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
  • Uses proper telephone etiquette
  • Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid outs
  • Uses proper mail, package, and message handling procedures. Courier Mail Register
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel
  • Reports any unusual occurrences or requests to the manager or assistant manager
  • Knows all safety and emergency procedures, Is aware of accident prevention policies
  • Maintains the cleanliness and neatness of the front desk area
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
  • Does banking for the hotel
  • Carrying out suite inspection on daily basis
  • Has applied for LCQ
01/2019 to 03/2019 Housekeeping Attendant Nexion Health | Tupelo, MS,
  • Performing general cleaning assignment and services in hotel rooms, hallways and common areas
  • Established and maintained clean and comfortable home environment by performing cleaning duties including vacuuming, cleaning windows, dusting, bathrooms
  • Reported any damage, maintenance problems, safety issues, and potential hazards to management
  • Assisted floor manager in the achieving deadlines, inventory management and ensuring top quality of service to guest
  • Have good experience in customer service and administrative tasks
  • Handled Guest complaints
  • Maintained all kind of record. (Lost and found, inventory, reconciliation, missing and damage, laundry)
  • Well versed in opera version
01/2017 to 12/2017 Guest Service Agent Wyndham Worldwide | Galveston, TX,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Always greet guests in a friendly and professional manner according to Hotel standards
  • Engage each guest as a unique individual and listen attentively to their requests
  • Perform accurate check-ins and check-outs of guests daily
  • Answer the telephone in a timely and professional manner
  • Make reservations over the phone and in person
  • Run daily reports to check reservations for accuracy and identify any special requests
  • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
Expected in Graduate Diploma in Hospitality | Hotel Management Otago Polytechnic, Auckland, Auckland, GPA:
Expected in Bachelors of Science | Hospitality Studies Mumbai University, Navi Mumbai, MH, GPA:
Additional Information
  • Visa Status - New Zealand Work Visa valid until January 2021
  • Done Industrial training in all the departments
  • Learned how to operate Opera and micros
  • Worked two months as a trainee team leader
  • Also worked as housekeeping order taker

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School Attended

  • Otago Polytechnic
  • Mumbai University

Job Titles Held:

  • On Site Property Manager
  • Guest Service Agent
  • Housekeeping Attendant
  • Guest Service Agent


  • Graduate Diploma in Hospitality
  • Bachelors of Science

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