Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
As a self-motivated and dedicated person with professional work ethics, I am seeking a position which will make best use of my existing skills earned in the hospitality industry and customer service sector.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
05/2020 to CurrentOn Site Property ManagerAids Healthcare Foundation | Berkeley, CA,
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Oversaw day-to-day operations of brand new, [Number]-room hotel with staff of [Number] employees.
Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
Streamlined [Type] process, budgets, and procurement strategies, leading to [Number]% bottom-line improvement.
Monitored social media and online sources for industry trends.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
04/2019 to CurrentGuest Service AgentWyndham Worldwide | Dallas, TX,
Register guests and assigns room. Accommodates special requests whenever possible
Assists in preregistration and blocking of rooms for reservations
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
Well versed with room status and room status tracking
Knows room locations, types of rooms available, and room rates
Sales-minded. Presents options and alternatives to guests and offers assistance in making choices
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Knows the location and types of available rooms as well as the activities and services of the property
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
File room keys (only for manual room key hotels)
Knows how to use front office equipment
Process guest check-outs
Performing cashier related functions like posting charges to guest accounts, raising paid out, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests
Working closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
Uses proper telephone etiquette
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid outs
Uses proper mail, package, and message handling procedures. Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel
Reports any unusual occurrences or requests to the manager or assistant manager
Knows all safety and emergency procedures, Is aware of accident prevention policies
Maintains the cleanliness and neatness of the front desk area
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
Does banking for the hotel
Carrying out suite inspection on daily basis
Has applied for LCQ
01/2019 to 03/2019Housekeeping AttendantNexion Health | Tupelo, MS,
Performing general cleaning assignment and services in hotel rooms, hallways and common areas
Established and maintained clean and comfortable home environment by performing cleaning duties including vacuuming, cleaning windows, dusting, bathrooms
Reported any damage, maintenance problems, safety issues, and potential hazards to management
Assisted floor manager in the achieving deadlines, inventory management and ensuring top quality of service to guest
Have good experience in customer service and administrative tasks
Handled Guest complaints
Maintained all kind of record. (Lost and found, inventory, reconciliation, missing and damage, laundry)
Well versed in opera version 5.0.mm
01/2017 to 12/2017Guest Service AgentWyndham Worldwide | Galveston, TX,
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Always greet guests in a friendly and professional manner according to Hotel standards
Engage each guest as a unique individual and listen attentively to their requests
Perform accurate check-ins and check-outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person
Run daily reports to check reservations for accuracy and identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
Listen to guest’s complaints or concerns and resolve their issue in a timely manner
Education
Expected in Graduate Diploma in Hospitality | Hotel ManagementOtago Polytechnic, Auckland, Auckland, GPA:
Expected in Bachelors of Science | Hospitality StudiesMumbai University, Navi Mumbai, MH, GPA:
Additional Information
Visa Status - New Zealand Work Visa valid until January 2021
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