On Site Property Manager Resume Example
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ON SITE PROPERTY MANAGER
Professional Summary
As a self-motivated and dedicated person with professional work ethics, I am seeking a position which will make best use of my existing skills earned in the hospitality industry and customer service sector.
Skills
Work History
On Site Property Manager05/2020 to Current
Aids Healthcare Foundation – Berkeley , CA
Aids Healthcare Foundation – Berkeley , CA
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of brand new, [Number]-room hotel with staff of [Number] employees.
- Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
- Streamlined [Type] process, budgets, and procurement strategies, leading to [Number]% bottom-line improvement.
- Monitored social media and online sources for industry trends.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Guest Service Agent04/2019 to Current
Wyndham Worldwide – Dallas , TX
Wyndham Worldwide – Dallas , TX
- Register guests and assigns room. Accommodates special requests whenever possible
- Assists in preregistration and blocking of rooms for reservations
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
- Well versed with room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Sales-minded. Presents options and alternatives to guests and offers assistance in making choices
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Knows the location and types of available rooms as well as the activities and services of the property
- Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures
- Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
- File room keys (only for manual room key hotels)
- Knows how to use front office equipment
- Process guest check-outs
- Performing cashier related functions like posting charges to guest accounts, raising paid out, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests
- Working closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work
- Uses proper telephone etiquette
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid outs
- Uses proper mail, package, and message handling procedures. Courier Mail Register
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel
- Reports any unusual occurrences or requests to the manager or assistant manager
- Knows all safety and emergency procedures, Is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
- Does banking for the hotel
- Carrying out suite inspection on daily basis
- Has applied for LCQ
Housekeeping Attendant01/2019 to 03/2019
Nexion Health – Tupelo , MS
Nexion Health – Tupelo , MS
- Performing general cleaning assignment and services in hotel rooms, hallways and common areas
- Established and maintained clean and comfortable home environment by performing cleaning duties including vacuuming, cleaning windows, dusting, bathrooms
- Reported any damage, maintenance problems, safety issues, and potential hazards to management
- Assisted floor manager in the achieving deadlines, inventory management and ensuring top quality of service to guest
- Have good experience in customer service and administrative tasks
- Handled Guest complaints
- Maintained all kind of record. (Lost and found, inventory, reconciliation, missing and damage, laundry)
- Well versed in opera version 5.0.mm
Guest Service Agent01/2017 to 12/2017
Wyndham Worldwide – Galveston , TX
Wyndham Worldwide – Galveston , TX
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
- Always greet guests in a friendly and professional manner according to Hotel standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
- Listen to guest's complaints or concerns and resolve their issue in a timely manner
Education
Graduate Diploma in Hospitality: Hotel ManagementOtago Polytechnic-
City
Bachelors of Science: Hospitality StudiesMumbai University-
City
Additional Information
- Visa Status - New Zealand Work Visa valid until January 2021
Accomplishments
- Done Industrial training in all the departments
- Learned how to operate Opera and micros
- Worked two months as a trainee team leader
- Also worked as housekeeping order taker
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Resume Overview
School Attended
- Otago Polytechnic
- Mumbai University
Job Titles Held:
- On Site Property Manager
- Guest Service Agent
- Housekeeping Attendant
Degrees
- Graduate Diploma in Hospitality : Hotel Management
Bachelors of Science : Hospitality Studies
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