On Premise Sales Consultant Resume Example
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ON PREMISE SALES CONSULTANT
Summary
- Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective and personalized customer service. Skilled in promoting sales to increase revenue and customer satisfaction.
- Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
- Resourceful and meticulous hospitality professional with over 8 years of experience with inventory control, sales, vendor selection and staff training and development.
- Customer-oriented team builder with expertise generating optimal guest satisfaction levels while building profits and client regeneration. Results-driven, adaptable leader seeking to leverage background in the food and beverage industry to provide an exceptional experience.
Skills
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Experience
Southern Glazer's Wine And Spirits, Llc | Honolulu , HIOn Premise Sales Consultant12/2017 - Current
- Provided excellent service and attention to customers when face-to-face or through phone and email conversations.
- Improved customer satisfaction by finding creative solutions to real time problems either during wine dinners, staff trainings or tasting events.
- Handled all delegated tasks, including meeting sales goals and selling specific products in targeted accounts.
- Learned to use excell to sort large amounts of data and provide account specific reports.
- Worked closely with businesses to determine and fulfill their needs based on style, taste preferences, location and budget.
- Collaborated with others to discuss new opportunities to grow or introduce new ideas and products into our particular sales markets.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Maintained updated wine and food knowledge through earning certifications and doing independent research to support my accounts.
- Co-hosted wine dinners and tasting events talking either to small groups of people individually or in large groups of 20 or more for extended periods of time on wine production, tasting notes and food pairings.
Marriott International | North Olmsted , OHBar Manager06/2012 - 12/2017
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Mitigated health risks and reduced safety hazards by preparing drink items consistently, creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Delivered drink service at busy restaurant and served over 120 guests nightly during peak season (May-December).
- Trained 20+ staff members to enhance customer service and increase profits through suggestive selling.
- Prepared over 300 mixed drinks and poured wine, beer and nonalcoholic beverages for average of 120 patrons per shift.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Monitored cash intake to eliminate discrepancies.
- Set effective employee schedules, maintaining coverage at peak times and minimizing labor costs.
Envysion | Superior , COSales Associate08/2011 - 12/2013
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Processed orders through system and coordinated product deliveries.
- Helped average of 50 customers per day by responding to inquiries and locating products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Opened and closed the store 4 days a week. Including all closing duties such as cleaning, restocking merchandise, balancing cash register, and locking doors.
Cost Plus World Market | Chicago , ILStore Manager08/2010 - 08/2011
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Processed shipments and maintained stock shelf organization.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory tracking, management and physical inventory counts.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Addressed customer inquiries and resolved complaints.
- Maintained daily record of all transactions.
- Oversaw daily cash register operations and made bank deposits as needed.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Trained all new assistant managers and sales associates on store security, monetary procedures and customer service expectations.
Education and Training
Wset 2 | CityWset 2 Certification in Wine And Spirits in Wine And Spirits02/2018
- Completed professional development Certification in Wine and Spirits. Course covered Production, Marketing, Varietal training, Geography. Pairings and Service.
Carteret Community College | City, StateSome College (No Degree) in Business Communications
Peace College | CitySome College (No Degree) in Business Communications
West Carteret High School | City, StateCollege Prep12/2003
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Resume Overview
School Attended
- Wset 2
- Carteret Community College
- Peace College
- West Carteret High School
Job Titles Held:
- On Premise Sales Consultant
- Bar Manager
- Sales Associate
- Store Manager
Degrees
- Wset 2 Certification in Wine And Spirits in Wine And Spirits
Some College (No Degree) in Business Communications
Some College (No Degree) in Business Communications
College Prep
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