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Oms Part Time Supervisor Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by showing initiative while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional strengths to accomplish complex projects. Skilled in learning new concepts and best practice strategies. Dedicated with track record of success ensuring productivity within demanding service environment. Effective at meeting deadlines and ensuring highest standards of organization. Collaborative with record of success leading team efforts, recognizing revenue-driving opportunities and building professional relationships. Effective at managing attainment of big picture business goals. Detail-oriented and efficient, with strengths in both project and time management. Energetic with in-depth knowledge of productivity strategies and ability to control expenses to deliver projects within budget. Highly committed professional with track record of reducing operating costs with maximum productivity. Reliable employee seeking full-time position. Offering excellent communication and good judgment. Ambitious, career-focused anxious to obtain an entry-level management position to help launch career while achieving company goals. Driven leveraging studies in business management seeks real-world experience as part of management. Offers strong interpersonal and task prioritization skills.

Skills
  • Priority management
  • Operations management
  • Project Management
  • Business planning
  • Business administration
  • Computer experience
  • Sales and marketing
  • Maintenance & Repair
Work History
02/2014 to Current
OMS/ Part Time Supervisor Lkq Springfield, IL,
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Analyzed equipment breakdowns using various troubleshooting methods to ensure optimal performance.
  • Audited and documented all processes regarding time-cards.
  • Coached and trained new employees and helper coordinators to improve weak areas.
  • Provided supportive link between external customers and internal operations.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained compliance with company policies, objectives and communication goals.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Completed minor preventative maintenance and mechanical repairs on equipment
  • Adhered to social distancing protocols and wore mask or face shield at all times
  • Monitored drivers to ensure on-time delivery to customer locations within specific timeframes
  • Increased customer satisfaction by resolving issues effectively and efficiently.
  • Identified issues, analyzed information and provided solutions to problems
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Exceeded goals through effective task prioritization and great work ethic
  • Improved operations through consistent hard work and dedication
  • Collaborated with management to achieve specific company goals and targets.
  • Carried out day-day-day duties accurately and efficiently
08/2007 to Jun2012
Customer Service Representative UnitedHealth Group City, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Managed over 100 calls per day.
  • Maximized the bonus every week.
Jan2000 to Jul2002
Customs Officer Jamaica Customs City, STATE,
  • Received and processed stock into inventory management system.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Saved the government over 5 million dollars through auctions.
  • Contributed significantly to revenue collection.
  • Resolved problems, improved operations and provided exceptional service
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed team communications and information for meetings
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Led projects and analyzed data to identify opportunities for improvement
  • Maintained excellent attendance record, consistently arriving to work on time
Education
Expected in
Associate of Science: Human Resources Management
Institute of Management Sciences - Kingston Jamaica,
GPA:
Expected in 01/2021
Bachelor of Science: Business Management
Medgar Evers College of The City University of New York - Brooklyn, NY
GPA:

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Resume Strength

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Resume Overview

School Attended
  • Institute of Management Sciences
  • Medgar Evers College of The City University of New York
Job Titles Held:
  • OMS/ Part Time Supervisor
  • Customer Service Representative
  • Customs Officer
Degrees
  • Associate of Science
  • Bachelor of Science

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