To obtain a support position, within the company to utilize leadership and computer skills to achieve company and personal goals. An achievement oriented, self-motivated person with 37 years experience in the working industry. Works well, independently and as a strong team member.
Associates Achievement Certification for Youth Hockey Association in Phoenix, AZ.
Leadership, Management and Coaching Skills
learns and adapts
Process Improvement (Six Sigma, Process Excellence, Lean, Kazien and Manage By Fact)
Fraud and Compliance
MS Office (Access, Excel, Word, Power Point, Publisher, OneNote)
Other Software Experience (Visio, Project, Minitab, Photoshop)
Banking Systems: ACAPS, ECBM, TSYS, PEGA, FDR, Fast Data, and Relationship systems
Bank of AmericaPhoenix, AZOfficer: Complicance/Global Risk - Operations Risk Specialist04/2005 to 04/2016
Monthly quality testing and monitoring of various bank processes (i.e. Card Fulfillment, Fraud Claims, Pre-Booked Fraud, Marketing, Repossessions, Direct Mail, Vendor Management, Call Monitoring, etc) for potential operational risk within the various banking departments.
Identify and re-mediate risk issues with the Line of Business and the management team by using the bank's Risk Framework and Culture tools.
01/2014 joined a new team (HI-LAS Risk Testing) within compliance department and worked on several Validation Risk Management (VRM) Re-Performance testing and Validation of Test Design (VDOT) Assessments.
10/2015 - 4/2016 worked on a Sims Project which was quality reviewing over 5,000 bank's procedures validating that each procedure had the correct information (regulation, policy and procedural steps) within each procedure.
Bank of AmericaPhoenix, AZOfficer: Business Support Lead II01/2002 to 11/2004
Supported the line of business in
the Card Fulfillment area (i.e. Fraud, Secured Card, Underwriting, Data Entry,
etc) for both Consumer and Small Business products by improving cycle time,
accuracy, and overall process flows including macro process.
Six Sigma, Lean and Manage By Fact
tools were applied on several Greenbelt, Lean and Process Excellence projects
in various areas.
Involved in four Greenbelt projects
and completed online training module course. 10/2002 Mainstream Take One Fraud Applications (Greenbelt)
- decreased fraud apps from 50 to 30 on average per month. 2/2003 Direct Mail Fraud (Greenbelt) - reduced credit card losses due to application fraud
without decreasing the approval rate or increasing FTE expenses. 4/2003 Improved Cycle Time for Secured Card Product (Greenbelt) - reduced the soft decline letter volumes by 1%. 4/2003 Improved Cycle Time for Direct Mail Missing Information
(Greenbelt) - decrease the vendor errors and
increase batch process time.
Participated in several Card
Fulfillment improvement projects: 6/2002 Fraud Enhanced Tools Phase II: Automated manual ICS process. 2/2003 Kaizen Blitz: Improving process on Small Business Missing Information Letters - increase the
number of companies that are booked, the revenue received from them and the
overall customer experience. 10/2003 Patriot Act Project: able to identify, transfer or deposit customer experience. 7/2004 Macro Showdown Project: Analyzed & improved the Fraud & Secured Card Macro
Process - Savings of $1.6 million and 6.9 FTE. Facilitated Macro Showdown and
wavelength sessions. 9/2004 Process Excellence Project: Consumer and Small Business Fraud - defined, measure and
control completion time, accuracy, cost and fraud losses.
Bank of AmericaPhoenix, AZTeam Lead: Fraud Specialist01/1997 to 01/2002
Coach and lead 7 associates, audit associate worked, created and maintained Credit Fraud Access database, handled escalated calls, maintained procedures, tracked system incidents and supported fraud macros.
Analyzed fraud applications and participated in various fraud related projects.
Liaison person for the fraud unit and worked with Fraud Investigations Unit, Dial America Vendor and Direct Mail Credit Risk Unit.
Bank of AmericaPhoenix, AZSr. Clerical Review Specialist05/1994 to 01/1997
Processed pre-approved applications on an online system.
Review applications for various credit bureau mismatches (i.e.
SSN, address, name, etc.).
Boston Financial Data ServiceQuincy, MassachusettsControl Specialist II/Transaction Processor I12/1986 to 02/1990
Process and verified customer checks/stock certificates daily.
Daily recorded stock price from various types of stock clients.
Process several different cash flow type of transactions for data entry unit.
Intel CorporationPhoenix, ArizonaECO Writer I/Document Control Clerk08/1980 to 11/1986
Engineer Change Order writer for Software Administration.
Supported the software administration engineer by reproducing software/firmware and writing documentation required to release a new software release.
Last project released was the 286 Intel Processor.
Prior experience was in the Document Control Center reproducing engineering documents and drawings for up coming software or hardware releases.
West Hartford Police DepartmentWest Hartford, ConnecticutClerical Aide04/1979 to 04/1980
Typed police reports and index victims/witnesses names on index cards for filing system.
Education and Training
Bachelor of Science:eBusiness2008University of Phoenix, Phoenix, AZ, USAA BS degree in e-Business to start my own online business.
Associate of Arts:Business2006Western International University, Phoenix, AZ, USA
Coach1989Youth Hockey Association, Phoenix, AZ, USA
Community Involvement: Coach for Youth Hockey Association in Phoenix, AZ
during 1980 – 1986 and Pembroke, MA during 1987-1989. Associates Achievement Certification.
High School Diploma:General Business1980William H. Hall High School, West Hartford, CT, USA
22 years banking experience, cash flow, problem-solving skills, process improvement skills (Six Sigma - Greenbelt, Lean, Process Excellence) Coaching and Leadership, Card Fulfillment, Fraud, Compliance, Credit, Credit Risk, Data Entry, Direct Mail, MS Office (Access, Word, Power Point, Excel, Outlook, Publisher, OneNote) filing, Minitab, Visio, Photoshop.