office support staff member resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Hardworking and reliable, with strong abilities in Multitasking and always willing to learn different roles. Offering exceptional interpersonal communication, trustworthiness and adaptability. Highly organized, proactive and punctual with team-oriented mentality.

  • Medical terminology
  • Report writing
  • Meticulous attention to detail
  • Self-starter
  • Insurance eligibility verifications
  • Microsoft Office
  • Time management
  • Resourceful
  • Professional and mature
  • Strong interpersonal skills
  • Schedule management
  • Strong problem solver
  • Dedicated team player
  • Referral verification
  • HIPAA guidelines
  • Front desk operations
  • Telephone etiquette
  • Proficient in EPIC
  • Patient callbacks
  • Active listening
  • Problem resolution
  • Collaboration
  • Conflict resolution
  • Work ethic
  • Computer skills
Office Support Staff Member, 09/2020 to Current
Bjc HealthcareFlorissant, MO,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Processed patient payments and scanned identification and insurance cards.
  • Informed patients of financial responsibilities prior to rendering services.
Assistant Teacher, 02/2021 to 07/2021
A.O. FoxOneonta, NY,
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
  • Took attendance, graded assignments and maintained routine student records.
  • Assisted teachers with lesson preparation and curriculum implementation.
Patient Services Specialist, 08/2017 to 06/2019
Gilbert ResidenceYpsilanti, MI,
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
  • Accessed patient information through variety of office software applications, maintaining strict confidenJessicality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Answered patient questions and fielded complaints.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Provided consultations for patients about rights and services.
Certified Nursing Assistant, 05/2012 to 12/2015
WoolvertonBenefis HospitalCity, STATE,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Documented activities and recorded information in EMR system.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education and Training
Associate of Arts: Education, Expected in 03/2017 to Montana State University - Great Falls College Of Technology - Great Falls, MT
Bachelor of Arts: Psychology, Expected in 03/2021 to University Of Arizona Global Campus - San Diego, CA,
  • Recognized with a "Generous Heart" award for patient satisfaction that resulted in a monetary donation to the hospital.
  • Graduated Cum Laude.
  • Deans list four times.
Activities and Honors
  • Member of the Tau Upsilon Alpha.
  • Ambassador for Objective Zero, a veteran suicide prevention group.
  • Mentor for the Military Spouse Advocacy Network.

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Resume Overview

School Attended

  • Montana State University - Great Falls College Of Technology
  • University Of Arizona Global Campus

Job Titles Held:

  • Office Support Staff Member
  • Assistant Teacher
  • Patient Services Specialist
  • Certified Nursing Assistant


  • Associate of Arts
  • Bachelor of Arts

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