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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel.

Skills
  • Payroll Administration
  • Proficient in Microsoft Office Applications, KRONOS, and Clairvia
  • Detail-Oriented
  • Data Management
  • Inventory Management
  • Adaptability
  • Manage multiple responsibilities and tasks
  • Managerial Support
  • Director Support
Work History
08/2020 to Current
Unit Clerk-Promoted to Business Support Specialist Activision Carlsbad, CA,
  • Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
  • Maintain unit supply inventory.
  • Complete and send Aftercare Packets for discharges patients.
  • Document updates to patient information in medical charts while maintaining HIPAA compliance, protecting confidentiality of records.
  • Maintain physical and digitized records in an organized fashion for easy updating and retrieval by authorized team members.
  • Respond to and resolve diverse patient issues with speedy, caring, and knowledgeable assistance. Deliver expert clerical support by efficiently handling a wide range of routine and special tasks.
  • Serve on Events Committee.
  • Serve on Manager/SLC/SLCS/Admin Committee.
  • Backup for the Executive Assistant.
  • Serve on Position Tracker Committee
  • Maintain staff records, attendance, and disciplinary process when necessary.
  • Support for Annual Budget Process.
  • Maintain and review financials.
  • Review data and make necessary corrects to support data for performance and safety liaison.
  • Expert at Excel worksheets.
  • Create Census Report to support Director tracking performance and improvement.
  • Obtained my BLS.
11/2018 to Current
Office Support Specialist Promoted to Unit Clerk Constant Contact, Inc. Waltham, MA,
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
  • Screen visitors, monitor logs and issue passes to maintain security
  • Answer telephone calls to field inquiries from clients and various other callers seeking information and take messages for healthcare staff to maximize team productivity
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service
  • Maintain office and unit supply inventory by checking stock and ordering new supplies as needed
  • Send Aftercare Packets for discharged patients to the necessary facilities
  • Document updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
  • Keep physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Respond to and resolve diverse patient issues with speedy, caring and knowledgeable assistance
  • Deliver expert clerical support by efficiently handling a wide range of routine and special requirements
  • Enter charge nurses into Clairvia and print daily schedules
  • Perform payroll edits
04/2016 to 02/2020
Enrollment Specialist/Student Employee Supervisor Central Missouri Auto Body City, STATE,
  • Supervised 2-4 student employees. Supervision duties included hiring and firing processes, scheduling, assessing, and general supervision
  • Direct report to the director, providing financial, clerical, and payroll process support.
  • Established a Positivity Team to boost office moral and employees' sense of well-being
  • Assessed student’s current financial aid status, analyzed to determine any potential problems, and coordinated with processing department, if necessary, to implement solutions
  • Assisted all location staff with any questions/concerns about financial aid via office Instant Messaging, phone, and email
  • Took payments, balanced cash drawer and ran appropriate deposit processes
  • Analyzed disputed billing statements to determine if there were any errors in charges
  • Assisted in registration processes
  • Maintained confidential information
  • Presented complex information in an understandable manner
  • Relayed negative information in a positive and professional way
  • Practiced superior customer service, obtaining an award for highest customer satisfaction in the office
03/2011 to 04/2012
Office Assistant Rick Ball Collision Center City, STATE,
  • Corresponded with clients via email, telephone, postal mail, and in person
  • Provided outstanding customer service by quickly and professionally handling issues
  • Served as a liaison between clients and insurance companies to resolve insurance claims while maintaining compliance with different insurance company's policies and ensuring customer satisfaction
  • Provided clerical support to company employees including copying, faxing, file management, memorandums, and letters
  • Entered financial data into Quickbooks for verification and reconciliation, maintaining accurate and current accounts at all times
  • Completed weekly payroll for company employees, including calculating taxes, vacation and sick time when the Office Manager was out
  • Processed accounts payable and receivable, including invoicing, researching charge-backs, discrepancies, and reconciliations
  • Interacted with vendors, contractors, and professional services to receive orders, direct activities, and communicate management instruction
  • Oversaw office inventory activities
09/2007 to 03/2011
Office Manager Company Name City, State,
  • Corresponded with clients via email, telephone, postal mail, and in person
  • Provided outstanding customer service by quickly, friendly, and professionally handling all issues
  • Served as a liaison between clients and insurance companies to resolve insurance claims while maintaining compliance with different insurance company's policies and ensuring customer satisfaction at the same time
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Developed monthly, quarterly, and annual profit and loss statements and balance sheets
  • Entered financial data into Quickbooks for verification and reconciliation, maintaining accurate and current accounts at all times
  • Processed accounts payable and receivable, including invoicing, researching charge-backs, discrepancies, and reconciliations
  • Handled all banking and financial activities
  • Compared vendor prices to ensure optimal savings
  • Completed weekly payroll for company employees, including calculating taxes, garnishments, vacation and sick time
  • Processed payments for federal and state taxes, social security, Medicare, and various employee deductions and withholdings
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Interacted with vendors, contractors, and professional services to receive orders, direct activities, and communicate management instruction.
10/2005 to 09/2007
Office Manager Company Name City, State,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Provided support for department managers and staff.
  • Oversaw weekly payroll activities.
04/1997 to 10/2005
Shift Manager Company Name City, State,
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Direct support for head manager by providing financial, clerical, and payroll support.
  • Tracked receipts, employee hours and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Education
Expected in 12/2017
Bachelor of Science: Business Administration
Columbia College - Columbia, MO
GPA:
  • Dual Major in Management and Human Resource Management
  • Minor in Sociology
Certifications

Basic Life Skills (BLS)

Workplace Violence Prevention (CPI)

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Resume Overview

School Attended

  • Columbia College

Job Titles Held:

  • Unit Clerk-Promoted to Business Support Specialist
  • Office Support Specialist Promoted to Unit Clerk
  • Enrollment Specialist/Student Employee Supervisor
  • Office Assistant
  • Office Manager
  • Office Manager
  • Shift Manager

Degrees

  • Bachelor of Science

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