, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Professional Secretary many years of experience managing daily administrative support tasks and operations in a day to day office setting. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Over 15 years of customer service experience. I thrive in a busy and active environment. Love being a helpful to people and have great communication skills. Very outgoing and confident.
Skills
Schedule Management
Multi-Line Telephone Systems
Verbal and Written Communication
Database and Client Management Systems
Appointment Coordination
Ease with Computers and Technology
Professional and Courteous
Strong Organizational Skills
Meticulous Attention to Detail
Task Prioritization
Judgment and Decision Making
Report Preparation
Supply Inventory Control
Multitasking and Time Management
Office Equipment Operation
Confidentiality and Data Protection
Clear Communication
Organizing and Categorizing Data
Writing and Editing Skills
Highly Efficient and Productive
Staff Orientation and Training
Visitor Relations
Business Needs Analysis
Customer Service
Cash Drawer Management
Mail Routing and Distribution
Event Planning
Employee Communications
Critical Thinking
Spreadsheet Tracking
Microsoft Office
Complex Problem Solving
Social Media Updating
Administrative Procedures
Fast Learner
Reception Duties
High Volume Phone Inquiries
Cleaning and Sanitizing
Payroll Administration
Data Entry
Inventory Oversight
Problem Solving
Document Sorting
Work History
09/2018 to CurrentOffice Secretary Truelieve | Tempe, AZ,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support to multiple company employees by copying, faxing and filing documents.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Prepared and distributed team-based communications to foster collaboration and enhance team morale.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Received incoming mail and evaluated and distributed correspondence requiring priority attention.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Received and routed business correspondence to correct departments and staff members.
Kept reception area clean and neat to give visitors positive first impression.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
08/2015 to 07/2018Pre School AssistantWestern Wyoming Community College | City, STATE,
Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Assisted teacher by developing lesson plans to meet educational goals for each child.
Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Promoted physical, academic and social development by implementing diverse classroom and outside activities.
Interacted with children one-on-one and in small groups to enhance and support learning activities.
Collaborated with multiple teachers to promote appropriate care and education for 10-30 children.
Helped children's confidence and self-esteem by providing safe, loving environment.
Communicated with parents to inform about child's progress and classroom behavior.
Engaged and entertained children through recreational and educational activities.
Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
Prepared for lessons by gathering educational materials and setting up equipment.
Organized snack time and nap hours.
Taught children with creative approaches.
Encouraged children to interact with each other and participate in group activities.
Promoted sensory development by providing access to different textures.
Educated students in foundational concepts such as shapes, numbers and letters.
Maintained tidy and clean classroom consistent with safety and health standards.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Assisted teacher with developing creative program suitable for preschool children.
Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
06/2002 to 01/2013Assistant Store ManagerFashion Bug | City, STATE,
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached 8-12 sales associates in product specifications, sales incentives and selling techniques.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Interviewed, hired and trained a number of staff associates and equipped to comply with company policies and procedures.
Supervised and evaluated staff of 8-12 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Analyzed and interpreted store trends.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Responded to customer concerns, working with manager to raise customer satisfaction ratings.
Reconciled daily sales transactions to balance and log day-to-day.
Approved regular payroll submissions for 8-12 employees.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Oversaw and improved product deliveries.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Rotated merchandise and displays to feature new products and promotions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Walked through store areas every couple hours to identify and proactively resolve issues negatively impacting operations.
Education
Expected in 2003High School Diploma | Rock Springs High School, Rock Springs, WY, GPA:
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