office secretary resume example with 2+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Systematic Assistant with experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health related conditions. Knowledgeable about managing medications, appointments and social events. Well organized and compassionate with great relationship building experience.
Skills
Judgment and Decision Making
Office Equipment Operation
Verbal and Written Communication
Professional and Courteous
Strong Organizational Skills
Multitasking and Time Management
Employee Communications
Payment Distribution
Reception Duties
Invoice Processing
Cleaning and Sanitizing
Document Sorting
Clear Communication
Visitor Relations
Data Entry
Customer Service
Relationship Building
Work History
03/2020 to CurrentOffice SecretarySeven Hills Foundation | Chelmsford, MA,
Provided clerical support to company employees by copying, faxing and filing documents.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Kept reception area clean and neat to give visitors positive first impression.
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
10/2019 to 03/2020Direct Support Professional CaregiverRockwell Care Services | Soda Springs, ID,
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Helped clients manage money, pay bills and shop for groceries or personal items.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Provided safe mobility support to help patients move around personal and public spaces.
Maintained frequent supervision of residents unable to call for assistance.
Documented residents' mental status, sleep and eating patterns in medical record books.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Built strong relationships with clients to deliver emotional support and companionship.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Shopped for groceries regularly in order to keep house stocked with necessities.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted patients with self-administered medications.
Entertained, conversed and read aloud to keep patients mentally alert.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Transported individuals to events and activities, medical appointments and shopping trips.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Maintain records of services performed and apparent condition of patients.
05/2016 to 11/2016Group Home ManagerVolunteers Of America | City, STATE,
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Monitored direct care activities for optimal patient protections and infection control standards.
Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
Arranged for ongoing housekeeping to keep home areas clean, neat and properly sanitized.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Mentored and coached staff to improve performance and interactions with residents.
Organized entertaining recreational activities for home while staying within budget.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Protected clients' monies and property by tracking spending and reconciling accounts.
Developed monthly schedules and assignments for volunteer staff.
Worked with senior case managers to coordinate team development activities and trainings.
Education
Expected in 05/2004 to to High School Diploma | Craigmont , Memphis, TN, GPA:
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