LiveCareer-Resume

office secretary resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Passionate, spirited and classically trained restaurant manager, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service, directing operations and achieving excellence in staff member. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Accomplished front of the house manager with proven ability to drive sales growth, reduce costs and build business relations. Great time management skill and organizer as well as an office worker.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Supervisory skills
  • Organization and prioritization
  • Stable work history
  • Bilingual I speak spanish and english
  • Hiring and training
  • Employee recruitment expertise
  • Full service restaurant background
  • Schedule management
  • QuickBooks expert
  • Faxing documents
  • Meeting planning
  • Employee training and development
  • Able to multitask
Education and Training
Clifton High School Clifton, NJ, Expected in 06/XXX2 High School Diploma : - GPA :
Experience
Monarch Casino Black Hawk - Office Secretary
Reno, NV, 10/XXX9 - 03/2020
  • Contacted customers via phone to follow up with car accidents and contact with there insurance as well
  • Contacted customers via phone to follow up with car payments before cancellations
  • Answered phone calls and correspondence email from customers
  • Sorted incoming mail and disseminated all correspondence to applicable departments.
  • Screen all documents
  • Handled the medicaid car insurance department
  • Input and organized data into matrix database system for all applicable customers and conducted follow-up on all cases recorded
  • Managed phone calls from clients when my boss was unavailable and provided informative answers to questions.
  • Answered daily phone calls on multi-line phone system and transferred calls to my boss
El Toro Loco - Restaurant Manager
City, STATE, 12/XXX8 - 08/XXX9
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Created new safety procedures manual that met local regulations and was disseminated to all and wait staff.
  • In charge of making staff schedule
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Developed and maintained exceptional customer service standards.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Made chart sections for staff
  • Daily 10 min pre-shift meetings before shift starts to go over any details , items that ran out , any specials that we may be offering that day
The Dog And Cask - Sliverware Polisher/busser/food Runner/expo/sever
City, STATE, 01/XXX2 - 01/XXX7

Started as a sliver ware polisher and folding napkins when i first started working at The Dog and Cask.

Then i was promoted to a bus girl and i was in charge of whipping down the tables and reset the tables as well. Take all the dirty plates off the tables. Refill water glasses and bring bread to the tables once customers sit down.

Few months later i was promoted to food runner and i was in charge of making sure all plates came out correct to the customers. I also had to learn all the tables number and seat to be able to bring out the correct food item out to each customers.

After 6 months later i got promoted again into Kitchen Expo where i learn more about the food.

I was in charge making sure all food plates came out correct with no mistakes.

presentation is key to the restaurant business so this meant i had to be really careful of the food items and allergies each customer had.

I also had to learn how to time manage because timing was key when it came down to ask the cooks to drop the meat or fires. Reason why everything has to come out the same time to be able to get the plate of food ready to go out.

After a year later i became a sever and had more knowledge about the food menu and drinks. My goal was to give my customers my best service and to wow them so they come back. I gave them reference on food items and drinks. I became the head sever and helped out my team members when they had questions about the menu or drinks. Greeted guests with friendliness and professionalism. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

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Resume Overview

School Attended

  • Clifton High School

Job Titles Held:

  • Office Secretary
  • Restaurant Manager
  • Sliverware Polisher/busser/food Runner/expo/sever

Degrees

  • High School Diploma

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