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Office Secretary Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Prairie View A & M University Prairie View, TX Expected in : Nursing - GPA :
  • [Honor's Society Kasi McHenry Member
  • 3.8 GPA
  • Completed professional development in
  • Anatomy and Physiology 1&2, Psychology, General Chemistry 1&2, Statistics, Personal Finance Management, Government 1&2, Introduction to speech, History of 1986, General Microbiology, Economics, Human development , College algebra, Writing 1&2 , Music & instruments,
Experience
Breckenridge Grand Vacations - Office Secretary
Breckenridge, CO, 05/2015 - 08/2021
  • Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
  • Transcribed documents and maintained high levels of accuracy.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Maintained organized filing system of paper and electronic documents.
North Italia - Babysitter
El Segundo, CA, 01/2020 - 07/2021
  • Took children on outings as well as after-school activities.
  • Devised activities helping promote physical and mental development.
  • Checked homework and assisted with schoolwork and studying.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Coordinated after-school activities and transportation for practices and events.
  • Enforced rules to teach manners and maintain safe environment.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Cared for children aged [Number]-[Number], including tasks such as feeding, dressing and directing activities.
  • Provided safe transportation to and from activities and events.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Read stories and played alphabet games to promote early literacy.
  • Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
Rack Room Shoes Inc. - Server
Huntsville, AL, 06/2019 - 06/2021
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Trained new employees to perform duties by showing how to [Task], [Task] and [Task].
  • Entered customer food orders into computer system.
  • Provided items requested by customers, including sauces and drink refills.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Sent orders to kitchen staff by [Action].
  • Improved quality of service [Number]% by working closely with [Type] staff and meeting customer expectations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Successfully balanced [Task] and [Task] seamlessly without sacrificing work quality.
  • Led team in carrying out day-to-day tasks with customer service program in mind.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Processed customers' payments and provided receipts.
  • Greeted newly seated guests quickly and efficiently.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Bath & Body Works - Sales Associate
City, STATE, 05/2018 - 05/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Worked with fellow sales team members to achieve group targets.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Coordinated activities with other departments to ensure quality customer service.
  • Surpassed daily sales goals [Number]% by cross-selling [Product or Service] and promoting additional products.

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56Fair

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Prairie View A & M University
Job Titles Held:
  • Office Secretary
  • Babysitter
  • Server
  • Sales Associate
Degrees
  • Some College (No Degree)

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