Motivational and energetic individual with leadership and organizational skills/ experience. Dedicated problem-solver to insure customer satisfaction at all times, as well as team building skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize my full engagement and day-to-day performance. Attentively assisting office staff and customers and identifying opportunities for improvement. Dedicated to working and performing all duties asked of me to the best of my ability. Always being punctual and a reliable person the company can count on when needed.
Skills
Budgetary Planning
Invoicing and billing
Issue and conflict resolution
Data entry
Scheduling and calendar management
Expense reporting
Experience
11/2019 to 07/2021
Office Manager /SecretaryTen Point Concrete Services – City, STATE,
Schedule jobs to send crew members too
Schedule delivery of supplies and concrete for individual jobs the crews are on
Take calls and bid jobs
Manage payroll weekly
Manage advertisement for the business
Detailed organization of all receipts such as gas receipts purchase receipts and receipts for machinery rentals if needed
Schedule, pay, and record all wear and tear to vehicles that are used for company work only
Track and record all milage on vehicles
Take care of any customer concerns or complaints via phone or in person
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Implemented and maintained company protocols to facilitate smooth daily activities.
Reviewed files and records to obtain information and respond to requests.
Created notices and advertisements for available vacancies on job seeker websites.
Monitored payments due from clients and promptly contacted clients with past due payments.
Coded and entered daily invoices with in-house accounting software.
Administered payroll and maintained proper documentation of employee personnel.
Managed, scheduled and coordinated office functions and activities for employees.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Negotiated with vendors to determine optimal material purchase pricing.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Managed office budget to handle inventory, postage and vendor services.
Automated office operations, managed client correspondence and tracked records.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
03/2017 to 10/2018
Head Cook, Bar Tender, Waitress, Cashier51/61 Bar And Grill – City, STATE,
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Planned and coordinated special events to boost customer numbers and profits.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Verified customer age requirement for alcohol purchases
Trained new bartenders on drink preparation and upselling techniques.
Served as lead cook, guiding and assisting training of new employees
Mixed and served both alcoholic and non-alcoholic drinks for customers
Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
Presented food and beverages to guests at tables.
Collected and organized daily till totals and tips.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Followed recipes and procedures to prepare, season and cook food products.
Used computer to store and retrieve data
Delivered high level of customer service by using active listening and engagement skills for customer satisfaction
Prepared salads, appetizers and garnishes
Completed regular bar inventories and daily requisition sheets.
Placed orders for food and supplies used for creating meals for [Number] people.
Balanced daily registers and generated sales reports for owner
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Trained new team members in cash register operation, stock procedures and customer services.
Accepted cash and credit card payments, issued receipts and provided change.
Greeted customers, answered questions and recommended specials to increase profits.
Checked freezer and refrigerator each day to verify proper functioning.
Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
Placed liquor orders and maintained liquor inventory to prevent running out and make sure employees Rent stealing
Helped owner organize and create menus for meals and mixed drinks
Advertized upcoming events and bands to help boost sales
Ensured customer satisfaction at all times
02/2015 to 01/2017
In Home Health Care WorkerRock Care – City, STATE,
Managed patient transportation and appointment scheduling.
Helped client with medication self-administration.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, and assistance
Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
Documented care provided and submitted notes to supervisor.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Assisted clients with bathing, dressing and incontinence care.
Maintained clean and well-organized environment for client happiness and safety.
Prepared meals daily for client
Did all laundry and household chores
Maintained documentation on daily reports and updated overall reports on clients improvements daily/weekly
Called and checked in with office at beginning and end of every shift
Worked lots of overtime and filled lots of shifts due to low staffing
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