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Office Manager, Sales Representative Resume Example

Resume Score: 80%

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OFFICE MANAGER, SALES REPRESENTATIVE
Professional Summary

Organized and efficient Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Accomplished operations management professional bringing over 10 years' experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Work History
Company Name - Office Manager, Sales RepresentativeCity, State05/2008 - 01/2019
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Arranged corporate and office conferences for company employees and guests
  • Created and finalized contracts for deals with customers
  • Compared vendor prices to ensure optimal savings
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Handled all incoming business and client requests for information
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes
  • Completed bi-weekly payroll for 15+ employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Performed billing, collection and reporting functions for office generating over $1M annually
  • Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Coordinated special projects and managed schedules
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Interacted with customers professionally by phone, email or in-person
  • Adhered to established guidelines to increase profits and collect supplier payments
  • Prepared vendor invoices and processed incoming payments
  • Received, screened and routed incoming calls
  • Maintained computer and physical filing systems
  • Recruited and hired qualified candidates for vacant and new positions
  • Networked at events and by phone to expand business profits and revenues
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Researched potential clients and markets to prepare for appointments
  • Coordinated trade shows and created marketing collateral to reach greater potential customers
  • Demonstrated products and specific features at customer locations and special events
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Built strong rapport with clients by understanding needs and clearly explaining products
Company Name - Senior Sales AssistantCity, State01/2000 - 04/2005
  • Put together sales contracts, completed documentation and issued receipts
  • Provided customers with detailed information about products while learning about personal needs, budget and desires of each person
  • Set up delivery and repair appointments based on availability and individual schedules
  • Drove team revenue totals
  • Identified new targets, developed new business opportunities and presented product lines to customers
  • Served customers with knowledgeable, friendly support at every stage
  • Completed efficient store resets to prepare store for special promotions and seasonal updates
Company Name - Operations ManagerCity, State01/1991 - 02/2005
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
  • Implemented policies and standard operating procedures for continuous improvement
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Ensured compliance with best business practices throughout organization
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
  • Helped build and review master service agreements for work eligibility
  • Organized preventive maintenance to reduce downtime and line shutdown or production delays
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies
  • Built relationships with customers and managed accounts to drive revenue and profit
Skills
  • Account reconciliation
  • Expense reporting
  • Accounts payable and receivable
  • Documentation and control
  • Policy and procedure modification
  • Office management
  • Staff management
  • Budgeting
  • Project management
  • Credit and collections
  • Clear oral/written communication
  • Scheduling
  • Data entry
  • Order management
  • Sales processes
  • New business development
  • Strategic account development
  • Sales reporting
  • Account management
  • Relationship building
  • Marketing strategy
  • Operations
  • Review of contracts
  • Direct sales
  • Analytical problem solver
  • Database management
  • Decisive
  • Time management
Education
12/1987Fermin Naudeau InstituteCityHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Fermin Naudeau Institute

Job Titles Held:

  • Office Manager, Sales Representative
  • Senior Sales Assistant
  • Operations Manager

Degrees

  • High School Diploma

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