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Office Manager / Regional Sales Manager Resume Example

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OFFICE MANAGER / REGIONAL SALES MANAGER
Professional Summary

PROFESSIONAL BUSINESS AND SALES MANAGER Qualified professional, with office administration and management experience in both the private and public sectors, including customer relations, process management and reporting, and budget preparation. Recognized ability to resolve problems and complete mission critical projects on time. Reliable, responsible, detail oriented, and an effective communicator. The flexibility of being both an outstanding team player and independent worker.

Skills
  • Microsoft Office, AS400
  • Auditing
  • Time management
  • Billing
  • Budget management
  • Contracts
  • Customer service and support
  • Database management
  • Inventory
  • Leadership
  • Market analysis
  • Negotiation
  • Office administration
  • Payroll
  • Pricing
  • Procedure development
  • Public relations
  • Purchasing
  • Reporting
  • Sales
  • Scheduling
Work History
Office Manager / Regional Sales Manager | 06/2010 to 04/2020
Knight Transportation - Joliet, IL
  • Created used truck and trailer fleet sales office in the Chicago area, which serviced the eastern half of the U.S.
  • Exceeded sales quotas consistently by 40%, both monthly and quarterly.
  • Doubled sales revenues from $3 million to over $6 million per year consistently.
  • Sold over $65,000,000 of equipment over the last ten years.
  • Responsible for maintaining national inventory database and conducting customer billing of sold goods, as well as auditing files.
  • Conducted market analysis to establish competitive pricing strategy.
  • Coordinated the out-of-service process for fleet equipment from intake to final inspection.
  • Demonstrated leadership by ensuring on time product delivery by contracting vendors and scheduling maintenance necessary to complete projects.
  • Greatly improved relations and communication between fleet sales and shop managers by clarifying and defining equipment expectations and commitment to completion deadlines.
  • Assisted sales team members across country to provide additional customer support on large projects and managed their transactions when they were unavailable to do so.
  • Galvanized a loyal customer base by performing all transactions with integrity, honesty, and dependability.
  • Effectively researched and resolved customer complaints providing outstanding customer service.
Assistant General Manager | 04/2007 to 06/2010
Knight Transportation - Phoenix, AZ
  • Analyzed current market trends to establish competitive price strategies that increased regional revenue by an average of 30% annually.
  • Created pricing matrices for the Southwestern Region, which had not been updated prior to my employment.
  • Managed high value accounts (Top 50), which generated 61% or $232.3 million of the company's annual revenue.
  • Reviewed billing reports and researched database for inaccuracies and corrected rate discrepancies in the system.
  • Initiated quarterly rate reviews to adjust pricing as a result of current market changes and worked with customers successfully to obtain necessary approvals for contract implementation.
  • Priced and submitted all requests for proposal accurately and on time.
  • Tasked as project manager to resolve a software problem with the provider to repair insufficient data uploads and was able to correct the problem.
IT Planning Specialist – Business Manager | 03/2005 to 10/2006
Oklahoma Tax Commission - Oklahoma City, OK
  • Worked with developers and end users to create, test, and implement a more efficient, web-based purchasing system that shortened processing time from 4 weeks to 14 days, and was responsible for training end users on how to utilize the new program.
  • Administered a $12 - $15 million annual budget for the procurement of hardware and software needs, prioritizing and authorizing requests for monthly spend.
  • Developed program to refresh outdated IT equipment every three years, and successfully phased in first year's equipment on schedule.
  • Negotiated contracts for enterprise software and data storage systems.
  • Created agency data and telecommunications plan for the Office of State Finance, which modified the communications system from an analog platform to VoIP technology.
  • Defined for implementation a mobile disaster recovery system to protect state tax data in the event of a state emergency.
Executive Assistant | 11/2002 to 03/2005
Oklahoma State Senate, Office of Senator - Oklahoma City, OK
  • Addressed all constituent needs and issues with state agencies and resolved miscommunications between constituents and agencies that had previously resulted in the erroneous rejection of deserved benefits.
  • Created and maintained constituent database.
  • Researched and filed legislation on behalf of the Senator.
  • Tracked proposed bills throughout the legislative process.
  • Advised the Senator on constituent issues and legislation.
  • Composed all office correspondence, both constituent and legislative.
  • Managed all public relations with lobbyists and media.
  • Organized and managed campaign fundraiser events after hours.
Education
College of International Studies, University of Oklahoma - Norman, OK | Bachelor of ArtsInternational and Area Studies, Global Relations
Meinders School of Business, Oklahoma City University - Oklahoma City, OK | Master of Business Administration DegreeInternational Business
Additional Information

PRIMARY ORGANIZATION PRESIDENT - Children's Auxiliary - The Church of Jesus Christ of Latter-Day Saints

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Resume Overview

Companies Worked For:

  • Knight Transportation
  • Oklahoma Tax Commission
  • Oklahoma State Senate, Office of Senator

School Attended

  • College of International Studies, University of Oklahoma
  • Meinders School of Business, Oklahoma City University

Job Titles Held:

  • Office Manager / Regional Sales Manager
  • Assistant General Manager
  • IT Planning Specialist – Business Manager
  • Executive Assistant

Degrees

  • College of International Studies, University of Oklahoma - Norman , OK | Bachelor of Arts
    Meinders School of Business, Oklahoma City University - Oklahoma City , OK | Master of Business Administration Degree

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