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Office Manager / Project Estimating Coordinator Resume Example

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OFFICE MANAGER / PROJECT ESTIMATING COORDINATOR
Executive Summary
To secure a position in an area compatible to my experience, education and abilities that will utilize my management skills, knowledge and capabilities.
Core Qualifications
  • Operations management
  • Staff development
  • Policy/program development
  • Supervision and training
  • Skilled negotiator
  • Microsoft Office proficiency
  • Self-directed
  • Results-oriented
  • Professional and mature
  • Resourceful
  • Human Resources Management (HRM)
  • Policy/program development
  • Account reconciliations
  • Standard operating procedures
  • Analytical problem solving
  • AR/AP
  • Schedule management
  • QuickBooks, QXpress, CLIP
  • Dedicated team player
  • Strong interpersonal skills
  • Meticulous attention to detail
Professional Experience
Office Manager / Project Estimating Coordinator01/2012 to CurrentO'Mara Landscaping and Lawn Care, Inc.Chapel Hill, North Carolina
  • IT and software applications - QuickBooks, QXpress, CLIP, Adobe, Microsoft Applications, iDrive, IOS, Joomla; manage office staff and monitor daily office operations, plan goals and objectives; resolve operational issues related to customer service, accounting procedures, office/computer equipment; monitor office procedures and resolve problems; develop and maintain an effective and efficient office staff through training, selection, compensation, motivation, termination and review of all office staff; maintain and negotiate vendor contracts; provide guidance and direction to all staff and managers; maintain company website and social media outlets, attend network and chamber events; promote high customer service standards; develop a collaborative culture and create a positive team environment; coordinate company social events; conduct weekly sales, scheduling and production meetings; accurately prepare estimates/reports within specified deadlines; compile and obtain building and zoning permits; actively manage and improve the estimating process and tools; assist clients through the sales process; manage vendor relations and engage in price negotiations; project management and scheduling; manage accounting and scheduling database for adjustments and/or improvements.
Office and Operations Manager10/2008 to 08/2012QCS, IncChapel Hill, North Carolina
  • Conducted all office and operations management responsibilities accounts payable, accounts receivable, payroll, OSHA, E-Verify and all Human Resource responsibilities to include hiring, training and termination of staff; scheduled work and handled work order distribution; staff recruitment and training programs; processed and prepared State and Federal Government contracts; maintained all social media and marketing to include design of brochures, website and company portfolio
Administrative Assistant01/2005 to 10/2008Dorothea Dix HospitalChapel Hill, North Carolina
  • Administrative Assistant to Hospital Director / Director of Nursing / Standards & Performance Improvement / Medical Education / Learning Research Center: provided administrative support, maintained travel itineraries, department records and files, implemented new and existing hospital data to improve hospital policies, programs and outcomes; implemented changes in maintaining accreditation requirements for JCAHO and CMC/CMS compliance standards; assisted in the management of the 3rd & 4th year medical students/residents in the UNC-Chapel Hill Psychiatry program, maintained educational contracts, negotiated nursing contracts through temporary agencies; key contact for media, patient relations and state/government officials. Member of hospital Event Committee - planned, coordinated and executed hospital events to include hospital relocation to Butner, NC.
Toll Free Operator Trainer02/2000 to 01/2005NC Department of Travel and TourismRaleigh, North Carolina
  • Coordinated training for toll-free operators with the State of North Carolina Travel and Tourism division to include the use of proper telephone etiquette, customer services skills and conducted ongoing educational workshops.
Education
September 2004NC Department of LaborRaleigh, NC

Human Relations Certification

Bachelor of Arts: SociologyMay 2006Shaw UniversityRaleigh, NCGPA: Cum Laude Graduate

Cum Laude Graduate

Associate of Applied Science: Business ManagementMay 2004Shaw UniversityRaleigh, NC
Select OneMarch 2010Edgecombe Community CollegeRocky Mount, NC

Office Management Certification

March 2010Edgecombe Community CollegeRocky Mount, NC

Computer Software Applications Certification

Personal Information

Excellent communication, organizational and typing skills - proficient in iDrive, IOS, Joomla, Microsoft Applications, QuickBooks, QXpress and CLIP database applications - ability to identify and set priorities - strong attention to detail and accuracy - positive attitude, ability to work well with others and team player - proven professional leadership - high energy and enthusiasm with a tremendous work ethic - strong decision making and great analytical skills - high sense of integrity - independent worker

Additional Information
  • Awards and Achievements Most Outstanding Administrative Employee - 2013, 2014, 2015
  • Extra Mile Award - 2014, 2015
Skills

accounting, accounts payable, accounts receivable, administrative support, Adobe, Microsoft Applications, brochures, budget, CMS, contracts, credit, clients, customer services, customer service, customer care, database, direction, estimating, Government, hiring, Human Resource, Human Relations, IT, marketing, materials, meetings, office, negotiations, networking, office equipment, office management, operations management, payroll, personnel, policies, project management, Psychiatry, QuickBooks, QXpress, CLIP, recruitment, research, sales, scheduling, telephone etiquette, phones, training programs, vendor relations, website, workshops

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Resume Overview

Companies Worked For:

  • O'Mara Landscaping and Lawn Care, Inc.
  • QCS, Inc
  • Dorothea Dix Hospital
  • NC Department of Travel and Tourism

School Attended

  • NC Department of Labor
  • Shaw University
  • Edgecombe Community College

Job Titles Held:

  • Office Manager / Project Estimating Coordinator
  • Office and Operations Manager
  • Administrative Assistant
  • Toll Free Operator Trainer

Degrees

  • September 2004
    Bachelor of Arts : Sociology May 2006
    Associate of Applied Science : Business Management May 2004
    Select One March 2010
    March 2010

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