Results-driven professional seeking a role that will utilize my highly organized, process oriented approach to office management.
Over 10 years of office management and small business bookkeeping
Expert proficiency in ADP, Quickbooks, Word, Pages
Easily adapt to new technologies
Able to work independently with high level of productivity
Office Manager - Bookkeeper04/2015 to CurrentCertapro PaintersRed Bank, NJ
Administrative support to sales, executive and production
Handle payroll, P&L reconciliation, accounts payable and receivable
Maintain all client and vendor accounts
Production scheduling and job assignments (10+ crews, various job sizes)
Customer service (Handle all client interaction from New Lead processing to job close out)
Vendor accounts management
Assisting with company SEO efforts through generating positive online reviews
Oversee COI compliance, daily data entry and progress reports
Developed and maintained office and record keeping procedures
Front Desk Manager - Accounts Auditor07/2009 to 04/2015DUANE STREET HOTEL New York, NY
Managed a 45 room full service boutique hotel operations on the overnight shift.
Trained new associates and assisted with front office staff scheduling in the absence of the Hotel Manager.
Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
Maintained A/R accounts by reviewing AR aging, research disputes and reconcile short payments.
Controlled cash/cash equivalents, reconciled revenue transactions reported by various hotel departments.
Analyzed computerized financial information by checking figures, postings and documents for accuracy.
Assisted with the development of SOP's to increase productivity and streamline front office operations Provided attentive, courteous, timely, efficient service to all guests and resolved service related concerns.
Registered guests, generated and modified reservations; coordinate front office procedures as necessary.
Responsible for fire safety emergency preparedness and fire prevention, inspection and monitoring of fire equipment and systems.
Front Desk Agent06/2008 to 07/2009DUANE STREET HOTELNew York, NY
Registered guests, generated and modified reservations; coordinated front office needs as necessary.
Networked with various businesses to provide timely service that ensures guest satisfaction by answering all guest inquires regarding the city, events, attractions and handled all VIP requests.
Housekeeping Coordinator01/2008 to 06/2008MILLENNIUM BROADWAY HOTELNew York, NY
Coordinated all housekeeping daily efforts within a 750 room property, maintained productivity records for 150 associates and provided administrative support to 5 managers and 2 department executives as necessary.
Established and maintained effective communication process within the department and interdepartmentally.
Assigned room quotas to room attendants, conducted serviced room inspections and controlled key inventory.
Generated departmental requisitions and worked with engineering in all aspects of room maintenance.
Handled all VIP requests and resolved service related concerns rapidly and efficiently to prevent service recovery and loss of revenue.
Quickbooks, Pages, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Conversational Russian
A.O.S03/08HOTEL AND RESTAURANT MANAGEMENT
Katharine Gibbs SchoolNew York, NYHotel and Restaurant Management