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OFFICE MANAGER AND PROCEDURE COORDINATOR Resume Example

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OFFICE MANAGER AND PROCEDURE COORDINATOR
Professional Summary

Office Manager/Procedure Coordinator with 10 plus years experience.  Areas of expertise include superior interpersonal and communication skills. Multifaceted skill set, detail-oriented, and demonstrated ability to develop and productive team environment. Adept at making good decisions on-the-fly, problem solving, and strategizing to achieve objectives

Skills
  • Endoscopy Scheduler
  • Quick Learner
  • Team Player
  • Bilingual (Spanish)
  • Microsoft Office
  • Cerner (EMR)
  • IDX (EMR)
  • PHS 
  • Intergy (EMR)
  • Team leadership
  • Team liaison
  • Self-motivated
  • Extremely organized
  • Strong verbal communication
  • Data management
  • Epic (EMR)
  • ZocDoc
  • Multitasking 
Work History
OFFICE MANAGER AND PROCEDURE COORDINATOR, 07/2017 to Current
Gotham Medical Associates – New York, NY
  • Lead and manage a successful multi-specialty medical practice; supervise Front Desk and Medical Assistant staff; and serve as Procedure Coordinator for eleven physicians.
  • Maintain adherence to state and federal regulations and to company policies regarding compliance, integrity, and patient privacy.
  • Establish and maintain positive working relationships with patients, physicians, and Endoscopy Center Communicate clearly and effectively to manage expectations and make the work environment more productive Clarify roles and responsibilities to develop clear employee job descriptions, training manuals, and protocols Meet with physicians to obtain their individual preferred guidelines and convey them to the staff Conduct "Lunch and Learn" meetings to reinforce company policies and procedures Accelerate administrative workflows to achieve optimal efficiency Analyze staffing requirements, create employee schedules, and evaluate personnel performance Maintain inventory and order supplies and printed materials Maintain knowledge of and adherence to all applicable HIPAA regulations Create and modify physician schedules in EMR system (Intergy) as necessary Assist in interviewing potential candidates and personnel training Schedule procedures, obtain authorizations, and order prep medications Serve as liaison between physician practice and Endoscopy Center Provide patients with pre-op instructions and guide them through the procedure process Approve or deny employee vacation requests Ensure coverage in the case of physician and/or employee absences Track employee attendance and manage vacation requests.
OFFICE MANAGER AND PROCEDURE COORDINATOR, 07/2017 to Current
Gotham Medical Associates – New York, NY
  • Lead and manage a successful multi-specialty medical practice; supervise Front Desk and Medical Assistant staff; and serve as Procedure Coordinator for eleven physicians.
  • Maintain adherence to state and federal regulations and to company policies regarding compliance, integrity, and patient privacy.
  • Establish and maintain positive working relationships with patients, physicians, and Endoscopy Center Communicate clearly and effectively to manage expectations and make the work environment more productive Clarify roles and responsibilities to develop clear employee job descriptions, training manuals, and protocols Meet with physicians to obtain their individual preferred guidelines and convey them to the staff Conduct "Lunch and Learn" meetings to reinforce company policies and procedures Accelerate administrative workflows to achieve optimal efficiency Analyze staffing requirements, create employee schedules, and evaluate personnel performance Maintain inventory and order supplies and printed materials Maintain knowledge of and adherence to all applicable HIPAA regulations Create and modify physician schedules in EMR system (Intergy) as necessary Assist in interviewing potential candidates and personnel training Schedule procedures, obtain authorizations, and order prep medications Serve as liaison between physician practice and Endoscopy Center Provide patients with pre-op instructions and guide them through the procedure process Approve or deny employee vacation requests Ensure coverage in the case of physician and/or employee absences Track employee attendance and manage vacation requests.
ADMINISTRATIVE ASSISTANT, 11/2009 to 07/2015
MOUNT SINAI HOSPITAL – New York, NY
  • Executed routine office functions including those related to patient assistance and other administrative services.
  • Entered, verified, and updated patient demographics and insurance in a timely manner Scheduled surgeries and procedures Verified procedure times with patients Prepared charts and pre-admissions consent forms as necessary Scheduled and confirmed appointments Registered patients and retrieved patient medical records Assisted in converting patient status from Ambulatory to Inpatient Kept all financial records up-to-date and ensured timely clearance of credit/debit activities Communicate with patients' families and clarify hospital policies and procedures Transported patients to and from the hospital for testing and emergency care Provided and educated patients on procedure instructions Answered phones and recorded accurate messages.
BUSINESS ASSOCIATE, 03/2007 to 11/2009
MOUNT SINAI HOSPITAL – New York, NY
  • Performed all aspects of the patient registration process, including ensuring proper insurance verification and collection of copays and deductibles; responsible for medical billing and coding and submission of claims.
  • Updated patient information, demographics, and insurance in a timely manner Entered daily charges for hospital and office visits Processed electronic and paper claims Posted co-pays and Insurance payments Accurately registered, admitted, and discharged patients Ensured claims were entered and submitted with 48 hours Assisted in converting patient status from Ambulatory to Inpatient Worked with greeters to take contact information and escort patients to destinations within the hospital Ensured strict confidentiality of financial and medical records in compliance with HIPAA Specialized knowledge of medical coding and billing Acted as a liaison between doctor, nurses, and patients Handled high volume of calls while checking in patients.
Languages
Spanish
Education
Associate Degree: Paralegal Studies, August 2014
NEW YORK CAREER INSTITUTE - New York, New York
Paralegal Studies
Paralegal Diploma: May 2005
NEW YORK - New York, New York
Skills
administrative, billing, charts, Clarify, credit, clients, debit, delivery, documentation, driving, Electronic Medical Records, emergency care, Endoscopy, filing, financial, forms, HIPAA regulations, Insurance, Maintain inventory, law, legal, legal documents, litigation, Mac, materials, medical billing, medical coding, meetings, mail, Microsoft Office, office, Windows, Works, Paralegal, patient assistance, patient privacy, personnel, personnel training, policies, coding, protocols, real estate, recording, research, Spanish, staffing, Supervisor, Telephone, phones, training manuals, transportation

administrative, billing, charts, Clarify, credit, clients, debit, delivery, documentation, driving, Electronic Medical Records, emergency care, Endoscopy, filing, financial, forms, HIPAA regulations, Insurance, Maintain inventory, law, legal, legal documents, litigation, Mac, materials, medical billing, medical coding, meetings, mail, Microsoft Office, office, Windows, Works, Paralegal, patient assistance, patient privacy, personnel, personnel training, policies, coding, protocols, real estate, recording, research, Spanish, staffing, Supervisor, Telephone, phones, training manuals, transportation

Accomplishments
  • Supervision
    Supervised team of eleven staff members. 
  • Create an Intergy (EMR Syetem) Manuel for employees
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Resume Overview

Companies Worked For:

  • Gotham Medical Associates
  • MOUNT SINAI HOSPITAL

School Attended

  • NEW YORK CAREER INSTITUTE
  • NEW YORK

Job Titles Held:

  • OFFICE MANAGER AND PROCEDURE COORDINATOR
  • ADMINISTRATIVE ASSISTANT
  • BUSINESS ASSOCIATE

Degrees

  • Associate Degree : Paralegal Studies , August 2014
    Paralegal Diploma : May 2005

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