(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Self-motivated Office Manager with proven track record of recruiting, training and overseeing administrative teams. Brings proficiency in Quickbooks, CRM and office management systems operations. Thorough understanding of inner machinations that dictate organizational effectiveness.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education and Training
Sterling High School Somerdale, NJ, Expected in 06/1994 High School Diploma : - GPA :
Schwan's Company - Office Manager /Accounting Bookkeeper
Odenton, MD, 03/2018 - Current
  • Increased office organization by developing filing system and customer database protocols.
  • Generated financial reports for management review.
  • Communicated with customers to resolve inquiries, schedule appointments and address billing questions.
  • Managed daily operations within the office by supporting continuous delivery of excellent services and care.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Greeted customers promptly and directed to correct locations. training program for new office employees, decreasing training time .
  • Assigned online training program for new office employees, decreasing training time.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized customer files and streamlined operations to improve efficiency.
  • Quoted and prepared proposals for business services such as repairs and installs of new HVAC equipment.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Collaborated closely with Owner to effectively smooth and improve office operations.
  • Proactively identified and solved complex problems that impact management and business direction
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated employee paperwork and records.
  • Reduced financial discrepancies by accurately managing accounting documentation in Quickbooks software while maintaining case costs and billing processes.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Supported Technicians and Installers with smooth and efficient clerical support.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Illinois Tool Works - Store Manager
Carol Stream, IL, 08/1999 - 03/2017
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Collaborated with District Manager to recruit and develop personnel and cultivate top performance.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 20 associates.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Increased profits 35% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Interviewed, hired, supervised and trained 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Oversaw POS operations and cash management to reduce errors.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Restocked inventory upon shipment arrival and checked merchandise into system to maintain accurate records.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Implemented succession planning by training and developing associates into leadership positions.
Office Max - Receiving Manager
City, STATE, 03/1994 - 08/1999
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Collected merchandise returns from sales floor, checked price tags and hung on racks.
  • Supervised warehouse team, including schedule management, training and task delegation.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Reviewed work orders to check correctness of deliveries.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Managed vendor relationships to support supply chain and maintain product quality.

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School Attended

  • Sterling High School

Job Titles Held:

  • Office Manager /Accounting Bookkeeper
  • Store Manager
  • Receiving Manager


  • High School Diploma

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