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Office Manager- 36 Hours/Week 30,000/Year Resume Example

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OFFICE MANAGER- 36 HOURS/WEEK 30,000/YEAR
Summary

Administrative Professional with exceptional work ethic offering 10+ years of experience, that includes administrative support, authoring and editing all facets of written communication, project coordination, customer service and team leadership. Seasoned in collaborating with senior management to effectively define and achieve organizational goals through administrative objectives. Highly capable of streamlining administrative processes, analyzing complex issues and proficient solutions. Subscribe to a positive, friendly work culture focused on teamwork and sharing ideas to achieve organizational goals.

Skills
  • Bilingual- fluent in Spanish and English
  • Report preparation
  • Typing proficiency of 40 words per minute
  • Expert in all types of office automation
  • Highly knowledgable in computer software and technologies such as * Microsoft Window * Microsoft Office * Adobe Professional * Major Intranet/Internet browser * Industry specific platforms
  • Meticulous file organization skills
  • Supervisory experience
  • Data entry & billing
  • Public speaking
  • Experience at training personnel
  • Resolving errors
  • Scheduling and calendar management
Experience
06/2017 to 02/2020
Office Manager- 36 Hours/Week 30,000/YearBalance For Life Chiropractic/Liliana Sifuentes DC － El Paso, TX.
  • Supervised & directed a team of 4 massage therapists, 1 medical biller and 1 receptionist to ensure optimal productivity in a fast-paced environment.
  • Evaluated and identified ineffective workflow processes, implemented solutions to improve productivity and personnel performance.
  • Proficient in performing chiropractic exams to both new and established patients for a high volume clinic.
  • Handled explanation of benefit discrepancies, insurance verification, FMLA forms, personal injury claims and medical records requests.
  • Learned all aspects of billing and coding for a cash practice, Medicare and most insurances (ASH, Blue Cross, Aetna & United Health Care).
  • Dealt with most car insurance companies, TriWest, Veterans Affairs, SSI & workers' compensation adjusters on a day to day basis.
  • Expert user of Chiro8000 software, OptumHealth Financial Services, & Microsoft Office.
  • Compiled and recorded medical charts, reports and correspondence.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
01/2007 to 12/2013
Customer Service Manager 44 Hours/Week, 32,000/YearBank Of The West － Anthony, NM.
  • Direct reports. Hire train and coach personnel.
  • Proficient in wire transfers, collections, profit and loss responsibility.
  • Point of contact for complex account issues, research, maintenance, policies, check verification, deposits, stop payments, balances, lost and stolen credit cards.
  • Work with branch management to establish & achieve challenging sales/service goals for all areas of the branch.
  • Perform self-audits as scheduled and submit results in a timely fashion.
  • Balance operational controls & customer service in order to minimize risk to the bank.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Created agenda, materials and communications for team meetings.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
10/2003 to 01/2007
Teller II 40 Hours/Week, 21,125/YearFirst Light Federal Credit Union － El Paso, TX
  • Negotiate checks per bank and federal regulation (Reg CC).
  • Counted as much as $300,000 in daily funds with manual and machine-assisted methods.
  • Met or exceeded sales goals by promoting bank products and provided excellent customer services in every interaction.
  • Supplied tellers with coin, currency and assisted them with check approvals.
  • Assisted with administrative tasks, including filing, answering phones and processing correspondence.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish vault, ATMs and account maintenance.
  • Maintain Currency Transaction Reports, balance general ledgers, receive and process correspondence on a daily basis.
  • Served approximately 50 customers each shift, remaining composed and professional even in high-stress situations.
  • Processed cash withdrawals, deposits, redeemed savings bonds, sold consignment items accurately and efficiently.
  • Maintained office supplies by checking stocks and placing orders.
Education and Training
El Paso Community College － El Paso, TX.
  • Attended from 2000-2002 GPA: 3.5
High School DiplomaCanutillo High School － Canutillo, TX.
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Resume Overview

Companies Worked For:

  • Balance For Life Chiropractic/Liliana Sifuentes DC
  • Bank Of The West
  • First Light Federal Credit Union

School Attended

  • El Paso Community College
  • Canutillo High School

Job Titles Held:

  • Office Manager- 36 Hours/Week 30,000/Year
  • Customer Service Manager 44 Hours/Week, 32,000/Year
  • Teller II 40 Hours/Week, 21,125/Year

Degrees

  • High School Diploma

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