Experienced General Manager with ability to develop and nurture long-term relationships. Technical, creative and organized self-starter with superior follow-through experience in building rapport and fostering mutually beneficial relationships. Rapid learner who brings excitement and enthusiasm to my work and my team.
Core Strengths
Managing multiple priorities
Conflict resolution
Critical thinking
Eye for detail
Strong communication skills
Forward-thinking mindset
Strong initiative
Resourcefulness
Accomplishments
Process Improvement
Oversaw implementation of new phone system which resulted in more cost-effective service.
Oversaw implementation of new Insurance providers which resulted in more cost-effective service.
Reporting
Maintained status reports to provide management with updated information for client projects.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using Microsoft Excel functions.
Increased office organization by developing more efficient filing system and customer database protocols.
Work Experience
09/2015 to Current
Office Manager & BookkeeperAbila – Pittsford, NY,
Resolve administrative problems, coordinate preparation of reports, analyze data, identify solutions and suggest course of action.
Create and revise systems and procedures, analyze operating practices, recordkeeping systems, control forms, office layout, and budgetary and personnel requirements; implement changes as requested.
Maintain professional and technical knowledge, attend educational workshops and review professional publications.
Maintain workflow, study methods; implement cost reductions; and develop reporting procedures.
Comply with federal, state, and local legal requirements, study requirements; enforce adherence to requirements; file reports; suggest management on needed actions.
Complete all operational requirements.
Contribute to team effort, accomplish related results as needed.
08/2014 to 08/2015
Executive Assistant & BookkeeperWorld Health Organization – Washington, DC,
Greet visitors and answer multiple phone lines; directing both callers and visitors to appropriate staff.
Classify, organize and distribute incoming and outgoing mail.
Organize, manage and update Databases.
Organize, manage and update databases for Outlook Contacts and Constant Contacts.
Verify, update and maintain Office, Events and Web Calendars.
Maintain supplies inventory, determine inventory level; anticipate needed supplies; place and expedite orders for supplies; track and verify accurate reception and storage of supplies.
Ensure operation of office equipment, observe preventive maintenance requirements; schedule repairs; maintain equipment inventories; search, request and compare quotes for new equipment; evaluate new equipment and techniques.
Maintain historical records, file documents; prepare new files as needed.
Post, update and maintain records of financial transactions in QuickBooks; establish accounts; set up New Customer and Vendor accounts; post transactions for accounts payable, accounts receivable, delinquent accounts; make bank deposits.
Ensure all Vendors' bills are paid as scheduled.
Monitor and post Credit Card activity, ensure all back up receipts are available and scheduled payments are made in a timely manner.
Prepare financial reports, collect analyze and summarize account information and trends.
Collect non-sensitive Annual Audit Information required.
Post, print and distribute Committees Agendas'.
Set-up and Take-down for meetings.
Create and design flyers, update publications as needed for events or other special assignments.
Active participation in events hosted by Power Inn Alliance; preparation of marketing materials; manage registration of participants, vendors, guests and volunteers, organize and print name badges and identification supplies.
Provide information answering questions and requests.
01/2014 to 08/2014
Executive AssistantPower Inn Alliance – City, STATE,
Resolved administrative inquiries, for internal and external customers Prepared reports, on inventory and preventive office equipment maintenance.
Managed and reported imprest fund and petty-cash accounts.
Schedule payments and related on QuickBooks.
Prepared and handled correspondence, files, and directives issued.
Prepared reports to company headquarters, on operating practices, forms of control, identifying problems, and suggesting solutions.
2009 to 07/2013
Self-Contractor & ManagerEMBOL S.A. (Coca Cola Co. Rep) – City, STATE,
Managed personnel, implemented working schedules, payroll, and taxes exemptions.
Ensured operation of equipment by scheduling preventive maintenance.
Prepared reports to company headquarters, on operating practices, forms of control, identifying problems, and suggesting solutions.
01/2008 to 11/2008
Presidency AssistantEMCOGAS S. A.M Empresa Cochabambina De Gas S.A.M – City, STATE,
Resolved administrative inquiries, for internal and external customers/buyers.
Revised and implemented operating practices, related to personnel control.
Prepared reports, on inventory and preventive office equipment maintenance.
Managed and reported imprest fund and petty-cash accounts.
Acted as Customer Liaison Service Member to affiliated associates and guests.
Prepared and handled correspondence, files, and directives issued.
Managed staff calendar appointments and meetings, prepared minutes, notes, agenda, and ensured proper staging for meetings.
09/2001 to 10/2007
Technical OfficerAduana Nacional De Bolivia – City, STATE,
Insured all policies and mandates provided by Bolivian Customs Law (Ley General de Aduanas 1990) were properly administered and followed.
Approved and cleared imported and exported goods per protocol.
Reviewed, analyzed, and suggested draft procedures for further implementation.
Managed and aided all subordinate staff.
Received extensive training in Customs Classification and Valuation of imported and exported goods.
Resolved technical inquiries for internal and external customers.
Educational Background
Expected in
Bachelor of Science: Business Administration Universidad Mayor de San Simón - Cochabamba, GPA:
Science, Business Administration
Expected in
: Universidad de Aquino - Cochabamba, GPA:
Post Graduate School, International Trade and Customs
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