Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Exceptional people skills
customer service focused
MS Word, MS Excel, MS PowerPoint, MS Internet Explorer, MS Outlook, and MS Publisher. Experienced with FTP, MS Access, MS FrontPage Express, Adobe Photoshop, Adobe Acrobat, digital camera, and scanner.
09/2007 to Present
Office Coordinator/Receptionist-Physician Clinics Milacron , ,
  • a service of Kane Community Hospital, an affiliate of UPMC Hamot.
  • Accepted position of Office Coordinator for Ridgway clinic in spring of 2010.
  • Demonstrated flexibility and teamwork by transferring to Johnsonburg clinic in March 2012 at request of clinic manager.
  • Increased co-pay collection by 50% in Johnsonburg clinic over 4 months time.
  • Streamlined office procedures and techniques to improve workflow and efficiency in two physician clinics.
  • Primary trainer for newly hired clinic staff; create training guides for employees.
  • Create templates for correspondence for physician clinics.
  • Member of Physician Practice EMR Implementation team.
  • Member of IT Meaningful Use team representing Physician Clinics.
  • Answer phone, schedule patient appointments and tests, arrange referrals, scan and copy patient records.
  • Verify patient insurance information and acquire insurance-mandated pre-authorizations for medications and tests.
  • Prepare medical record releases according to HIPAA guidelines.
01/2002 to 04/2007
Information Systems Assistant/Customer Service Representative Kane Community Hospital City, STATE,
  • Provide support in management of local and wide area network environments.
  • Assist with implementation and interfacing of new equipment and updates to existing hardware and software.
  • Support, troubleshoot, and perform preventive maintenance on desktop and portable personal computers, printers, multi-function machines, and fax machines.
  • Responsible for maintaining and updating hospital website.
  • Designed and implemented an MS Access database in July 2003 for tracking and reporting on Maintenance department requisitions, reducing the number of unresolved issues in the department by 96%.
  • Maintain accurate inventory of technology equipment and it's location in the facility and 9 off-site locations.
  • Train employees on MS office products, clinical information system, voice mail, and anti-virus software.
  • Perform user, practitioner, and patient record maintenance in financial and clinical computer information systems.
  • Create and update nursing, ancillary department, and physician clinic forms using MS Office products.
  • Demonstrate multi-tasking ability by performing data entry, sorting mail, answering switchboard and/or assisting patients with payments.
  • Cross-trained in patient registration and accounts receivable for the hospital and its affiliated companies.
01/1997 to 06/2002
Machine Operator REBCO, Inc City, STATE,
  • Demonstrated ability to multi-task effectively and efficiently by operating up to 6 machines simultaneously, documenting inspections per QS 9000 standards and producing high quality parts.
  • Averaged 44.9 percent over minimum production rate, 8.9 percent higher than top piece rate percentage payable.
  • Established outstanding attendance record by acquiring only 4.5 points in one year in a 12-point system.
  • Consistently maintained high precision quality standards, resulting in special assignment to 7 jobs in four years.
  • Demonstrated flexibility, ability to adapt quickly and willingness to take on additional responsibilities by changing shift and team with one week notice when requested by management summer 1999.
  • Worked in cooperative 5-member team, training and assisting other employees as needed.
Education and Training
Expected in 2001
Associate of Science: Information Systems
University of Pittsburgh at Bradford - ,
Information Systems 3.91
Activities and Honors
Participated in Incident Command Training at KCH Participated in an online HTML course Three-year member of employee Safety Committee at KCH Participated in Health Insurance Portability and Accountability Act (HIPAA) training at KCH Completed 6.4 continuing education activity contact hours of HSTN (Health and Science Television Network) training at KCH Received 1.5 hours in-service credit for completion of HSTN continuing education activity at KCH Participated in corrective action meetings and team training at REBCO Member of 5-person ergonomic safety subcommittee at REBCO; recommended ergonomic improvements in production area Participated in Stephen Covey's Seven Habits of Highly Effective People course at REBCO
accounts receivable, Adobe Acrobat, Adobe Photoshop, anti-virus, attention to detail, interpersonal, Community Hospital, hardware, customer service skills, data entry, database, digital camera, Train employees, fax machines, financial, forms, MS FrontPage, FTP, information systems, insurance, MS Internet Explorer, inventory, sorting mail, MS Access, MS Excel, MS Office products, Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, multi-tasking, nursing, organizational skills, assisting patients, printers, producing, quality, Express, reporting, scanner, switchboard, teamwork, phone, trainer, troubleshoot, troubleshooting, voice mail, website, wide area network, workflow
Additional Information
  • Awards and Honors Joseph and Barbara DeFrees Scholarship (2 consecutive years) Community Education Council Investor's Scholarship (6 consecutive semesters) Dean's List 2001 (part-time student) Community Service Participate in military display for local parade Member of planning team and service provider for Ladies Night Out event at KCH in 2011 Performed patient registration duties at community health fair

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School Attended

  • University of Pittsburgh at Bradford

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  • Office Coordinator/Receptionist-Physician Clinics
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  • Associate of Science

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