Office Coordinator Oncology & Infusion Resume Example
Ambitious employee pursuing Care Team Specialist II job title and responsibilities.
Successful in medical office setting with several years of experience coordinating daily medical office operations and patient referrals. Organized client and physician appointment schedules, maintained records and handled office administration duties. Professional and interpersonal liaison with patients and staff. Dedicated to promoting patient health through efficient and effective collaboration between care teams, patients and families. Enthusiastic Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of coordinating patient care. Motivated to learn, grow and excel in patient care setting.
- Adhered to strict HIPAA guidelines at all times according to company policy
- Patient registration
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
- Respond to patient special needs, requests and concerns
- Greeted customers and visitors in-person and via telephone calls
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Using clinic guidelines, gathers information regarding the nature of patient concern. Triages calls and information to appropriate staff; using appropriate documentation tools
- Copied, logged and scanned supporting documentation for medical records
- Surgery Scheduling
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Routed correspondence to facilitate timely communication between patients and medical team.
- Worked department referral ques, contacted insurance companies for authorization for patient orders
- Coordinates scheduling and referrals to other health care providers and services
- Adhered to strict HIPAA guidelines at all times according to company policy
- Patient registration
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
- Respond to patient special needs, requests and concerns
- Greeted customers and visitors in-person and via telephone calls
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Using clinic guidelines, gathers information regarding the nature of patient concern. Triages calls and information to appropriate staff; using appropriate documentation tools
- Copied, logged and scanned supporting documentation for medical records
- Assists in orientating and training new staff
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Routed correspondence to facilitate timely communication between patients and medical team.
- Provide clerical and patient support to the Imaging Department
- Schedule appointments and complete necessary patient paperwork
- Maintain Imaging Department records
- Provide instruction to patients on topics regarding self-examination and exam preparation
- Respond to patient special needs, requests and concerns
- Located, checked in and pulled medical records for appointments and incomplete patient charts
- Greeted customers and visitors in-person and via telephone calls
- Answered and managed incoming and outgoing calls while recording accurate messages
- Provided clerical support to company employees, including copying, faxing and file management
- Copied, logged and scanned supporting documentation for medical records
- Data entry.
- Filing.
- Assisted with patient phone calls regarding accounts and insurance questions.
- Collect and post payments for services rendered.
Balance and prepared daily deposits. - Run patient statements, and financial reports for hospital and clinic doctors.
- Research charity accounts.
- Liaison with collection agencies.
- Prepared refunds and account adjustments.
- Assisted with billing insurance including: Dual, Medicare and Medicaid, as well as Workers Compensation.
- Assisted doctors with doctor/patient correspondence re: payment, charity, as well as bad debt reports
- Office reception duties: greeting patients, scheduling appointments, answering office phone
- Accounting and records management
- Data entry
- Filing
- Insurance and patient billing
- Collect and post payments for services rendered
- Prepare deposits
- Inventory of office products, and retail health products
- Ordered all office supplies including ink cartridges, toner, and paper
General studies includes: computer program classes.
- Courses include: English, Sociology and Psychology
Able to work independently in all aspects of medical office job
Successful in high-pressure situations
Pleasant and professional telephone and office manner
Excellent written, interpersonal and verbal (including phone) communication skills
Fast learner
Highly dependable
Excellent attention to detail
Exemplary time management and organizational skills
Ability to handle sensitive/confidential information
Able to exercise independent and critical thinking, using good judgment when appropriate
Experience and competence in using EMR and other computer based programs
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Resume Overview
School Attended
- University of Alaska Anchorage
Job Titles Held:
- Care Team Specialist II
- Office Coordinator Oncology & Infusion
- Office Coordinator, Diagnostic Imaging
- Hospital Account Representative/Reimbursement Specialist
- Office Manager
Degrees
- Associate of Arts , General
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