Office Coordinator resume example with 19+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Focused Office Coordinator with several years of Leadership Experience. Enthusiastic and well-organized with drive for continuous improvement. Adept in implementing process enhancements to boost team productivity and office efficiency. Personable and dedicated Customer Service Representative with extensive experience for 20 + years. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Forward-thinking and proficient in generating high-quality work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Hardworking person with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty, increasing revenue and enhancing company success.
Skills
Scheduling and calendar management
Data entry
Inventory management
Insurance billing
Organization
Planning and coordination
Business operations
Administrative support
Communications
Team management
Customer service
Supervision
Team building
20 + years of customer service
Management Experience
Issue and conflict resolution
Problem resolution
Multiple Phone Line Experience
Leadership Skills
Attention to Detail
Insurance Verification and Claim Handling
Multiple Computer Program Experience
Planning Programs for Large Groups of Adults and Children
EMR and Lytec Scheduling Experience
Experience in Training Employees.
Experience
09/2017 to 08/XXX0
Office CoordinatorWipfli Llp – Lincolnshire, IL,
Created training program for new office employees, decreasing training time.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Collaborated closely with Supervisor to effectively smooth and improve office operations.
Organized and maintained office supplies for efficient team use.
Scheduled patient appointment and procedures with EMR system and updated pertinent details related to insurance and personal, confidential information.
Verified insurance eligibility for patients by calling appropriate parties.
Maintained confidentiality on all patient record data.
Engaged patients and provided high level of service by carefully explaining details about documents.
Provided quick turnaround time when patients called with questions, usually within 1 hour.
Improved office operations continually by maintaining records, tracking data and promoting internal communications.
Delivered outstanding customer service and built rapport with patients and fellow employees.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Monitored clients' insurance coverages to ensure changing needs were met.
Efficient in use of all office equipment including Faxing and Scanning
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Evaluated and reported current equipment inventory to appropriate sources.
Observed and documented patient status and reported patient complaints to case manager for resolution.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Ordered and received disposable supplies and created SAP purchase orders.
Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Scheduled appointments for patients via phone and in person.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Recognized by management for exceptional customer service.
07/2014 to 02/2017
Front Desk ReceptionistAccess Healthcare Physicians, Llc – Spring Hill, FL,
Maintained confidentiality of patients and prospective patient information, protecting individual personal information.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to patients when face-to-face or through phone conversations.
Handled all delegated tasks, including following up on insurance claims and handling patient concerns.
Scheduling and confirming patient appointments daily for a busy, fast paced office.
Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
Faxing, Copying, and Filing Documents and charts
Reduced process lags and effectively trained team members on best practices and protocol.
EMR and Lytec Scheduling Experience
05/2012 to 07/2014
Relief Postmaster/PSE ClerkCity Of Eau Claire – Eau Claire, WI,
Operated mail processing equipment and manually sorted mail.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Placed mail into appropriate PO boxes.
Assisted customers in receiving oversized parcels by carrying items inside.
Delivered mail to residents and business within assigned area.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Managed Front Counter (selling stamps, Weighing packages).
Counted all day end money and filed official daily reports.
Postmaster Relief in absence of the Postmaster
09/2000 to 07/2014
Library DirectorBelle Center Public Library – City, STATE,
Developed organization's mission and vision statements for all employees.
Recruited, trained and managed volunteers.
Director in charge of all aspects of library operations
Hired staff and assigned daily duties and schedules
Planned, organized and overseen all library programs, including our annual summer reading program, monthly storytimes, and Craft nights.
Read stories to children of all ages
I was responsible for a Library Renovation and Created a Multi Media Room.
Filed Monthly Reports and Kept Track of Library Budget.
Gave a monthly report to the Library Board of Trustees.
Designed dynamic educational exhibits to showcase newly procured items.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Education and Training
Expected in
: Elementary Education Ohio State University - Lima, OH, GPA:
Completed 1.5 years in the Elementary Education Program.
Expected in 05/1989
High School Diploma: TerebuhUpper Scioto Valley High School - Mc Guffey, OH GPA:
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