Office Coordinator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Multitasking Office Coordinator with administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

  • PMS
  • MD Logic
  • E Thomas
  • Epic Medical Systems
  • Microsoft Office
  • Project organization
  • Problem resolution
  • Data management
  • Account optimization and reconciliation
  • Vendor management
  • CRM and office management software
  • File and data retrieval systems
10/2006 to Current Office Coordinator 21St Century Oncology | Conway, SC,
  • Adapted to new EMR system and train new hires on medical software, administrative procedures and company policies closely checking work to verify performance.
  • Manage all front office activities to optimize facility workflow, provide comprehensive clinical and office support.
  • Versatile team member filling multiple positions as needed.
  • Medical Records Management assuring HIPPA compliance, Surgical Scheduler scheduling surgeries, obtaining pre-certification, pre-operative appointments as tests, cardiac clearance, insurance verification and benefits.
  • Physician's Assistant entering medical history, preparing rooms for doctor's needs and assisting doctor with in-office procedures.
  • Analyze weekly financial reports, including accounts receivable reports to facilitate revenue cycle management recognizing denied/rejected claims and refiled, corrected or appealed claims to obtain maximum reimbursement.
  • Submit electronic billing with appropriate coding for procedures and services to ensure payment without denial.
  • Comply with insurance regulations dictated by local, state and federal agencies.
  • Secure pre-authorizations and pre-certifications for surgical procedures performed in hospital setting.
  • Follow specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information per HIPPA compliance.
  • Organize workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Fill in as HR Department logging employee time off, involved in choosing medical benefits for the company.
  • Reconciled end of day balance, credit card processing and prepare deposits.
12/2003 to 08/2006 Office Manager Jackson Hosptial & Clinic | Montgomery, AL,
  • Scheduled and managed timely and effective allocation of resources and calendars as project manager of 8 employees and 2-3 jobs simultaneously.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 25.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Developed and administered project budgets by ordering stock, obtaining permits, scheduling contractors and arranging deliveries.
  • Created expense reports, client invoices and monitored up-charges.
  • Monitored accounts receivable, accounts payable and collections.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
09/1999 to 12/2003 Administrative Assistant Consolidated Supply Co. | Wenatchee, WA,
  • Hired part-time in a filing position. One month later promoted to administrative assistant for one breast/general surgeon.
  • Within three months promoted to administrative assistant for three breast/general surgeons.
  • Two years later advanced to administrative assistant to general/vascular surgeon, general/breast Surgeon and nurse practitioner.
  • Scheduled office visits, obtained patient demographics, referrals and insurance information.
  • Obtained pre-certifications, scheduled pre-operative testing and surgeries performed at multiple hospitals.
  • Prepared surgical kits for in-office procedures and assisted the nurse practitioner with in-office procedures.
  • Ensured doctor's credentials were up to date and CME credits recorded.
  • Schedules all Temporal Artery Biopsies for the entire Winchester Hospital system.
Education and Training
Expected in 1989 Bachelor of Science | Framingham State University, Framingham, MA, GPA:
  • Completed the Ask-Doug Seminar, Inc. Accounts Receivable Collections Workshop, Raleigh, NC 2007
  • Successfully reduced the 61-120 aged accounts from 30 percent to 11 percent in four months and down to two percent from four months recurrently.

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Resume Overview

School Attended

  • Framingham State University

Job Titles Held:

  • Office Coordinator
  • Office Manager
  • Administrative Assistant


  • Bachelor of Science

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