LiveCareer-Resume

office coordinator resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Office Administration
  • Client Relationship Management
  • Sorting and Labeling
  • Inventory Auditing
  • Bookkeeping
  • Mail Handling
  • Project Coordination
  • Supply Replenishment
  • Process Improvement
  • Client Relations
  • Customer Service
  • Records Management
  • Contract Coordination
  • Expense Reporting
  • Account Reconciliation
  • Inventory Coordination
  • Office Management
  • Administrative Support
  • Staff Management
Experience
Office Coordinator, 04/2014 to 06/2023
Christ HospitalCincinnati, OH,
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Developed and implemented customer relations strategies, opening up communication to increase satisfaction scores.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Reviewed files and records to obtain information and respond to requests.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
Assistant Service Manager, 09/2011 to 04/2014
Legend Management GroupBaltimore, MD,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Defined department goals and monitored performance to direct and enhance daily operations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Service Manager, 03/2011 to 09/2011
Legend Management GroupCentreville, VA,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education and Training
Master of Agriculture: Meat Science, Expected in 05/2010 to Sul Ross State University - Alpine, TX,
GPA:
  • Who's Who Among Students in American Universities & Colleges Recipient
Bachelor of Science: Animal Science - Production, Expected in 05/2008 to Sul Ross State University - Alpine, TX,
GPA:
  • Delta Tau Alpha Recipient

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Resume Overview

School Attended

  • Sul Ross State University
  • Sul Ross State University

Job Titles Held:

  • Office Coordinator
  • Assistant Service Manager
  • Assistant Service Manager

Degrees

  • Master of Agriculture
  • Bachelor of Science

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