Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Motivational leadership style
Employee training and development
Executive Management Support
Claims appeal procedures
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Office Coordinator01/2017 to CurrentProstaff at Welcoming AmericaDecatur, GA
Coordinate all department's functions for a team of 20 employees.
Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
Verify and log in deadlines for responding to daily inquiries.
Coordinate meetings with other department managers and served as main liaison between Operations, Development, Sales, Accounting and IT staff.
Manage medical supply inventory, company records, client charts and company files using online tracking system.
Create databases and spreadsheets to improve inventory management and reporting accuracy.
Schedule and confirmed appointments for entire management team.
Provide support for COO and Operations team in managing operation work flow.
Successfully establish effective systems for record retention by creating database for daily correspondence tracking.
Standardize department filing system to increase efficiency.
Increase meeting efficiency by developing meeting agendas.
Handle and processed confidential company information.
Maintain and organized master company Index and information files in master database.
Survey Coordinator/Account Coordinator04/2016 to 01/2017Randstad USA at The Coca-Cola CompanyAtlanta, GA
Completed special projects alerting customers of new change impacting beverage dispensing equipment regarding conversion of cartridges and flavor changes.
Initiated series of communication to customer by phone, next steps followed by other departments.
Educated customer on any new changes impacting their Freestyle equipment and new steps to ensure optimal performance.
Documented conversations and inquiries from customers, and worked closely with sales team.
Provided support in a professional services, sales and marketing environment.
Managed a portfolio of 48 accounts, which generated $18 Million in revenue per year.
Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
Addressed customer questions and concerns regarding products, prices and availability.
Determined the cost and pricing of proposals and bids.
Delivered exceptional account service to strengthen customer loyalty.
Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
Negotiated details of contracts and payments and prepared sales contracts and order forms.
Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
Fraud Analyst II04/2008 to 11/2013Bank of America CorporationAtlanta, GA
Resolved an average of 500 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Analyzed suspicious activity on customer and business accounts, identifying fraudulent charges and research account history for activity that may be lined to similar activity in other accounts.
Monitored and analyzed fraud parameters and fraud prevention reports, reducing future loss by recommending solutions.
Prioritized and managed multiple projects simultaneously, and followed through on issues in a timely manner.
Reconciled and summarized fraud losses and operational metrics, communicating results to other departments and management.
Completed database for Suspicious Activity Report (SAR) referrals.
Analyzed and evaluated existing or proposed system parameters, formulating strategies and specifications for fraud software applications.
Provided support for my colleagues in a professional services environment.
Monitored and tracked securities transactions, fund transfers, margin accounts and option trading.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Bachelor of Science: Criminal JusticeMay, 2016Georgia State UniversityAtlanta, GACriminal Justice
10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Telephone Skills, Time Management,Typing, Vendor Management, Writing