Well-coordinated Operations Manager handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.
Skills
Client relations
Cost control
Account reconciliation
Vendor management
Inventory coordination
Process optimization
CRM and office management software
Event coordination
Expense reporting
Banking operations
Data entry
Customer relations
Invoicing and billing
Senior leadership support
Training and coaching
Workforce Management
File and data retrieval systems
Project management
Microsoft Office
Scheduling and calendar management
Accounts payable and receivable
Experience
Office Coordinator, 06/2010 to Current American International Group – Omaha, NE,
Supported internal team members with technical knowledge, operational support and exemplary customer service.
Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
Collaborated closely with store manager to effectively smooth and improve office operations.
Create and update training program for new sales employees.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Enter sales orders and financing for customers.
Content Specialist I, 10/2011 to 12/2020 Black Knight Financial Technology Solutions – Atlanta, GA,
Entered, managed and broadcasted content to hotel customers for the U.S. and Internationally
Monitored sites and content for accuracy
Coordinated with customization team to message and promote current campaigns
Generated content calendars to schedule timely posts.
Utilized configuration and system tools to setup hotel customers to meet their contracts with the company
Supported office needs including taking messages, scanning documents and routing business correspondence.
Collaborated closely with [Job title] to effectively smooth and improve office operations.
Generated financial reports for management review.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
Proactively identified and solved complex problems that impact management and business direction
Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
Drafted manuals and resources for identifying access to services.
Operations Manager, 02/2003 to 05/2012 Gardaworld – Easton, PA,
Established organizational vision and developed strategies to achieve sales and customer service goals.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Assessed, optimized and elevated operations to target current and expected demands.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Collaborated with 21-person team to improve tracking and work issue logging.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Managed daily operations, including supervising multiple team members across 11 locations.
Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
Education and Training
High School Diploma: , Expected in Ramona High School - Ramona, SD, GPA:
Bachelor of Science: Business Administration And Management, Expected in Colorado Technical University - Sioux Falls, SD, GPA:
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