Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Well-coordinated Operations Manager handles diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organizes resources and clerical support to maintain smooth and efficient operations and enhance team success.

  • Client relations
  • Cost control
  • Account reconciliation
  • Vendor management
  • Inventory coordination
  • Process optimization
  • CRM and office management software
  • Event coordination
  • Expense reporting
  • Banking operations
  • Data entry
  • Customer relations
  • Invoicing and billing
  • Senior leadership support
  • Training and coaching
  • Workforce Management
  • File and data retrieval systems
  • Project management
  • Microsoft Office
  • Scheduling and calendar management
  • Accounts payable and receivable
Office Coordinator, 06/2010 to Current
American International GroupOmaha, NE,
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Collaborated closely with store manager to effectively smooth and improve office operations.
  • Create and update training program for new sales employees.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Enter sales orders and financing for customers.
Content Specialist I, 10/2011 to 12/2020
Black Knight Financial Technology SolutionsAtlanta, GA,
  • Entered, managed and broadcasted content to hotel customers for the U.S. and Internationally
  • Monitored sites and content for accuracy
  • Coordinated with customization team to message and promote current campaigns
  • Generated content calendars to schedule timely posts.
  • Utilized configuration and system tools to setup hotel customers to meet their contracts with the company
Office Manager, 10/2009 to 05/2012
Rdo Equipment Co.Kennewick, WA,
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Increased office organization by developing filing system and customer database protocols.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated logistics for corporate events.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Greeted visitors promptly and directed to correct locations.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Collaborated closely with [Job title] to effectively smooth and improve office operations.
  • Generated financial reports for management review.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Proactively identified and solved complex problems that impact management and business direction
  • Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
  • Drafted manuals and resources for identifying access to services.
Operations Manager, 02/2003 to 05/2012
GardaworldEaston, PA,
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Collaborated with 21-person team to improve tracking and work issue logging.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed daily operations, including supervising multiple team members across 11 locations.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
Education and Training
High School Diploma: , Expected in
Ramona High School - Ramona, SD,
Bachelor of Science: Business Administration And Management, Expected in
Colorado Technical University - Sioux Falls, SD,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Ramona High School
  • Colorado Technical University

Job Titles Held:

  • Office Coordinator
  • Content Specialist I
  • Office Manager
  • Operations Manager


  • High School Diploma
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: