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Office Coordinator/Accounting Support Specialist Resume Example

Resume Score: 80%

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OFFICE COORDINATOR/ACCOUNTING SUPPORT SPECIALIST
Professional Summary

Experienced Office Management and Administration Professional with 10 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Invoicing and collections
  • File and database management
  • Commission calculation
  • Month-end reports
  • Staff Management
  • Account Reconciliation
  • Budgets and forecasting
  • Expense reports
  • Financial Management
  • Bookkeeping
  • Data processing
  • Analytical reasoning
  • Microsoft Suite
  • Social Media Management
  • Client Relations
  • Customer Service
  • Multi-Line Phone System
  • Time management.
  • Scheduling
  • Marketing
Work History
03/2020 to CurrentOffice Coordinator/Accounting Support SpecialistVirginia Apartment Management Association | Richmond, VA
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Communicated with suppliers to reconcile invoice payments.
  • Evaluated employee expense reports and verified accuracy.
  • Assisted management with finalization of annual expense plans.
  • Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
  • Balanced reports to submit for approval and verification.
  • Maintained accurate and complete documentation for all financial department procedures.
  • Applied invoices into Quickbooks.
  • Ran invoice reports in Quickbooks and mailed out invoices to vendors.
  • Active Chat support representative for company's website responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry.
02/2018 to 03/2020Assistant Property ManagerDrucker and Falk, LLC | Richmond, VA
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Kept accurate records of all resident and tenant correspondence.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Developed policies and procedures for effective property management.
  • Processed security deposit refunds.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Organized and participated in community meetings on a bi-weekly basis to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
01/2016 to 02/2018Leasing ManagerElement At Stonebridge - Boyd Homes | Chesterfield, VA
  • Created and submitted daily reports on leasing activities.
  • Collected, completed and processed lease applications.
  • Managed daily and weekly marketing and leasing plans.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Created, coordinated and engaged in marketing campaigns.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Developed and implemented tactical marketing plans.
  • Established key relationships with potential leasers and renters.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Established strong, professional relationships with vendors and residents by promoting team collaboration and delivering exemplary service.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
09/2011 to 12/2015Leasing ManagerWoods Of Williamsburg - Aimco | Williamsburg, VA
  • Created and submitted daily reports on leasing activities.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Collected, completed and processed lease applications.
  • Created, coordinated and engaged in marketing campaigns.
  • Trained leasing professionals on regulatory requirements, company policies and office procedures.
  • Administered operations to handle needs of more than 200 tenants across 400 property units.
  • Explained terms of lease and amounts to be paid to tenants.
  • Developed and implemented tactical marketing plans.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Established key relationships with potential leasers and renters.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Used strong negotiating talents to obtain reasonable fees from contractors for landscaping and construction work.
  • Compiled maintenance and repair requests for submission to Maintenance department and reached out to local contractors for bid proposals.
  • Managed daily and weekly marketing and leasing plans.
Education
06/2011High school diploma | Veterinary ScienceHermitage Tech. Center, Richmond, VA
06/2011High School Diploma | HumantiesHermitage High School, Richmond, VA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Virginia Apartment Management Association
  • Drucker and Falk, LLC
  • Element At Stonebridge - Boyd Homes
  • Woods Of Williamsburg - Aimco

School Attended

  • Hermitage Tech. Center
  • Hermitage High School

Job Titles Held:

  • Office Coordinator/Accounting Support Specialist
  • Assistant Property Manager
  • Leasing Manager

Degrees

  • 06/2011 High school diploma | Veterinary Science
    06/2011 High School Diploma | Humanties

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