LiveCareer-Resume

office coordinator resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 13-year background maintaining customer satisfaction and contributing to company success.

Skills
  • Customer Complaint Resolution
  • Microsoft Office Suite
  • CRM Software
  • Decision Making
  • Analytical and Complex Problem Solving
  • Verbal and Written Communication
  • Meeting Coordination and Support
  • Multitasking and Prioritization
  • Cross-Functional Collaboration
  • English and Spanish Fluency
  • Ability to work under pressure
  • Honesty and Integrity
  • Account Management
  • Account Development
  • Change Management
Education
Suffolk County Community College Selden, NY Expected in 12/2022 Associate of Science : Business Administration And Management - GPA :
Work History
Ascential - Office Coordinator
Boston, MA, 03/2015 - 01/2022
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Assisted with project planning by estimating labor, materials and schedule demands.
  • Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Verified salaried and hourly employee time cards to prepare accurate weekly payroll.
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Evaluated employee records and productivity to complete employee evaluations.
Tangoe - Client Service Account Manager
Austin, TX, 10/2013 - 01/2022
  • Designed individualized service schedules that took into account clients' needs and requirements making recommendations accordingly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed productive working relationships with clients, vendors, contractors and management companies.
  • Orchestrated smooth and efficient service department by collaborating cross-functionally with executives, service mechanics and vendors.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry clients.
  • Strategically balanced technology and business needs of organization.
  • Prepared quotes for review and approval and submitted to customers.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Provided pre- and post-sales customer service and support.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of clients needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed group of 3 associates handling daily and complex requirements of service department.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Central California Alliance For Health - Human Resources Administrative Assistant
Salinas, CA, 01/2013 - 10/2013
  • Communicated with 1199 SEIU members and advocates via telephone or written correspondence regarding tuition eligibility, claim submissions, plan programs and services
  • Distinguished benefit plans per Fund; identified their appropriate enrollment and eligibility rules and required documentation reviewed time sheets, work charts, wage computation
  • Processed paperwork for new employees and enter employee information into payroll system
  • Verified attendance, hours worked, and pay adjustments, and post information onto designated records
  • After eligibility was verified, appointments for 1199 members were arranged with counselor for future advisory
Nana Regional Corporation - Administrative Assistant
Alexandria, VA, 08/2007 - 01/2013
  • Scheduled appointments and commitments to maximize executive's work time while ensuring priorities were met; prepare executive for daily meetings
  • Maintained Outlook Calendars current and efficiently
  • Maintained accurate record of daily scheduling numbers and helped create track reports of weekly monthly reports
  • Effectively utilized lead management tools
  • Responded to internet inquiries with courtesy, accuracy and professionalism
  • Promptly and accurately entered all customer inquiry data into BBCS computer program
  • Generated appointments
  • Set up approximately 80 appointments via email and telephone with clients for NYC & LI contracted programs
  • Scheduled seven technicians minimum 10 calls each in manner that was most productive minimizing travel and increasing completion of calls completed
  • Made necessary adjustments to schedule according to locations
  • Created and modified documents using Microsoft Office
  • Provided training to new staff in clerical, data entry & scheduling departments
  • Skills
Languages
Spanish :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Suffolk County Community College

Job Titles Held:

  • Office Coordinator
  • Client Service Account Manager
  • Human Resources Administrative Assistant
  • Administrative Assistant

Degrees

  • Associate of Science

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