Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Eager to develop and advance professionally into a more challenging position. Exceptional leadership, problem-solving and sales management abilities focused on keeping operations efficient and highly profitable. Skilled at retaining accounts and expanding business with strong prospecting and networking abilities. Determined to always seek out new sales channels, develop revenue streams and engage customers.
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- Answer phone in timely matter
- Handle walk-in customers
- Help get payments for delinquent accounts
- Daily invoices stuffed and mailed to customers
- Order supplies for the office when needed
- Trusted with credit card numbers to enter into the system for payments
- Make sure the papers are being distributed in the mail correctly.
- Ensure that deadlines are met and assist with production.
- Professionally represent Capital Newspapers when talking with customers via walk-ins, phone, or email.
- Assist in project planning
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
- Updated repeat customers on menu changes and updates to maintain quality service relationships
- Oversaw schedules, accepted time off requests and found coverage for shifts
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Helped employees operate productively and stay on task to meet business and customer needs
- Spearheaded reinvention's of various departments to maximize productivity
- Cross-trained in every store role to maximize operational knowledge
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
- Ran daily reports to assess performance and make proactive adjustments
- Increased overall team efficiency and productivity
- Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments
- Documented receipts, employee hours and inventory movements
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Provided onsite training
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Provided outstanding Customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Monitored multiple databases to keep track of all company inventory
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Successfully led key projects which resulted in #1 Sales for Month in my first month of service
- Planned and executed Strategic Plans
- Created communication strategies to meet client objectives
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Hardworking , quick learner , pride myself in my work, I am a team player, and easily get along with my fellow workers & customers. Became manager after being with company for less than 3 months
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Resume Overview
School Attended
- Wisconsin Dells High School
Job Titles Held:
- Office Coordinator
- Waitress
- Shift Manager
- Office and Sales Coordinator
Degrees
- GED
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