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Office Coordinator Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly accomplished medical business professional with seventeen years’ experience in healthcare. Detailed oriented and motivated to maintain customer satisfaction to contribute to the company's success. Have the ability to build productive relationships and resolve complex issues.

Skills
  • Senior leadership support
  • Motivational leadership style
  • Relationship and team building
  • Interpersonal skills
  • Knowledge of HIPAA regulations
  • Knowledge of medical terminology
  • Payment processing
  • Appointment setting
  • Medical records management
  • Personal and professional integrity
  • Problem resolution
  • Employee training and development
  • Patient Oriented
  • Critical thinking proficiency
  • Effectively influences others
  • Time management
  • Flexible, reliable and dependable
  • Professional and polished presentation
  • Deadline-oriented
  • Dedicated team player
  • Multitasking and prioritization
  • Self-directed
Experience
02/2020 to Current Office Coordinator Pmg Digital Agency | Dallas, TX,
  • Based on my exceptional work ethics, I worked along side the Fairfield Regional Medical Director to build the practice of the medical Oncology department and helped acquire a private practice and training staff.
  • Oversee the daily operations of the Oncology office to ensure it is operated effectively.
  • Leads daily huddle with medical oncology staff.
  • Create orientation plans for the nurse practitioners, medical assistance and front desk staff.
  • Responsible for on boarding new physicians and nurse practitioners.
  • Work with other departmental managers to ensure the medical oncology department has the proper staffing needs to have an efficient office.
  • Prepare daily and weekly reports, manage and update physicians' calendar of appointments.
  • Participates in interviewing, hiring and training process for new employees.
  • Responsible for staff and physicians PTO request and submit biweekly time cards for processing through Kronos time keeping software.
  • Monitor daily and weekly Cora reports for physicians in order to ensure all physicians charges are billed appropriately.
  • Control inventory and responsible for ordering medical and office supplies.
  • Organize and submit invoices for physicians reimbursements.
  • Responsible for bank deposits.
  • Provides assistance to front desk staff as necessary to support the needs of the office.
  • Responsible for distributing the on-call schedule monthly to the call service.
  • Renew physicians' license when needed.
  • Assist patients with billing needs.
  • Proficient in Microsoft word, outlook; Software systems; Soarian, Cerner, EMR, Athena, Mediformatix, Acermed and Epic.
07/2018 to 02/2020 Office Coordinator Eagle Fluid Power. | Lee's Summit, MO,
  • Based on my exceptional work ethics, I was promoted to Office Coordinator.
  • Oversee the daily operations of the Oncology office to ensure it is operated efficiently.
  • Manage check out and medical records staff.
  • Prepare daily, weekly and monthly reports, manage and update physicians' calendar of appointments.
  • Effectively prepare and perform staff performance reviews.
  • Participates in interviewing, hiring and training process for new employees.
  • Maintain a high level of customer service and excellent interpersonal skills to physicians, patients, staff and other departments.
  • Responsible for staff and physicians PTO request and submit biweekly time cards for processing.
  • Daily monitor and enter physicians missing charges and progress notes to ensure adequate billing.
  • Contact patients primary care physician offices to obtain referrals.
  • Control inventory and responsible for ordering medical and office supplies.
  • Organize and submit invoices to Accounts Payable.
  • Provides assistance to staff as necessary to support the needs of the office.
  • Responsible for distributing the on-call schedule monthly to the call service.
  • Renew physicians' license when needed.
  • Responsible for managing daily financial clearance work list.
  • Submit physicians revenue report to the physicians once a month.
  • Assist patients with utility bills by electronically submitting a physicians certificate of illness to the perspective carriers.
  • Weekly evaluate scheduling error list.
  • Proficient in Microsoft word, outlook; Software systems; Soarian, Cerner, EMR, Athena, Mediformatix and Acermed.
05/2015 to 07/2018 Patient Advocate B Norwalk Medical Group, Whittingham Cancer Center | City, STATE,
  • Responsible for checking out patients and scheduling patient appointments for chemotherapy, iron infusions and phlebotomy.
  • Answers high volume telephone calls, triage phone calls to nurses and responds to all messages in a timely and professional manner.
  • Responsible for scheduling and blocking appointments for physicians.
  • Coordinate physicians, clinical and administrative/meeting schedules.
  • Oversee day-to-day operations in the absence of Office Coordinator and Practice Administrator.
  • Liaison between physicians, chemo infusion suite and patients to ensure proper coordination of patient appointments.
  • Demonstrates excellent interpersonal skills when communicating with physicians, patients, staff and other departments.
  • Based on my exceptional work ethics and knowledge pertaining to the Oncology department, I have successfully trained new employees on departmental functions and software systems.
  • Assisted in conducting interviews on candidates for open Patient Advocate positions.
  • Manage answering service call log and relay pertinent information to appropriate clinical staff.
  • Manage Soarian scheduling and financial clearance work lists.
  • Ordered departmental supplies and have performed the "Facility Routine Environmental Safety" check list for the office.
  • Proficient in Microsoft word, outlook; Software systems; Soarian, Cerner, EMR, Athena, Mediformatix and Acermed.
08/2007 to 05/2015 Front Desk Receptionist Norwalk Medical Group | City, STATE,
  • I am a well-organized multi-tasker with the ability to work in a fast paced, team oriented environment.
  • Greet patients, obtain copays and outstanding balances, which help decrease the accounts receivable.
  • Confirm insurance and demographic information.
  • Obtains and scans appropriate identification and insurance information and updates accordingly into Cerner database
  • Assist patients and their family members with balance due statements and insurance inquiries in a professional and compassionate manner.
  • Responsible for scheduling and blocking appointments for physicians.
  • Answer high volume telephone calls and respond to all messages in a timely and professional manner.
  • Demonstrates excellent interpersonal skills when communicating with physicians, staff and other departments.
  • Based on my work ethics and computer skills, I was designated a super user, which involved training other team members.
  • Proficient in Microsoft word, outlook; Software systems; Cerner, Mediformatix and Acermed.
03/2005 to 08/2007 Oncology Medical Records Clerk Company Name | City, State,
  • Prepared daily medical charts for oncology physicians.
  • Sorted charts and medical release inquiries.
  • Tracked location of chart.
  • Interacted efficiently in a team setting with physicians, staff and other departments.
Education and Training
Expected in 2005 | Norwalk Community College, Norwalk, CT GPA:
Expected in Diploma | J.M. Wright Technical School, Stamford, CT GPA:

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Norwalk Community College
  • J.M. Wright Technical School
Job Titles Held:
  • Office Coordinator
  • Office Coordinator
  • Patient Advocate B
  • Front Desk Receptionist
  • Oncology Medical Records Clerk
Degrees
  • Diploma