Office Coordinator resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Experienced office coordinator, administrative assistant, front desk supervisor, and sales associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly associate. Employee who quickly learns and master's new concepts and skills. Passionate about helping customers and creating a satisfying experience. Service-focused professional and friendly team player with a knack for building productive working relationships.

  • Inventory coordination
  • Client relations
  • Expense reporting
  • Vendor management
  • Scheduling
  • Technical support
  • Microsoft Office
  • Quickbooks
  • Medical Scheduling
  • Cash Handling
  • Worker Compensation
  • Multi-Tasker
  • Data entry
  • Invoicing and billing
Office Coordinator, 01/2021 - Current
Pro Service Hawaii Kailua Kona, HI,
  • Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
  • Welcomes patients, check in/out, and visitors in person or on the telephone, and answering or referring inquiries.
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
  • Perform all duties within HIPAA regulations.
  • Call all referrals received from doctors to schedule appointments.
  • Input/confirm patients health insurance in chart
  • Call health insurance companies/workers comp companies if additional authorization is needed for patients.
  • Keep track of new patients, cancels & no shows.
  • Taking calls for physical therapist if they are not available.
  • Print new patient paperwork prior to appointment.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Collected payments and applied to patient accounts.
  • Analyzed medical records to satisfy insurance company mandates.
Hotel Front Desk Supervisor, 05/2017 - 01/2021
Bmi Hospitality Management Olympia, WA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in/check-out process.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Supervised team of eight front desk agents and helped to resolve issues arising during shifts.
Call Center Administrative Assistant , 03/2018 - 11/2019
Funko Everett, WA,
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answering 200-400 calls each day for all twelve locations.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Microsoft office
  • Complete & assign internet sales leads
  • Using a multi-line phone system
  • Transfer phone calls to managers, sales advisors, parts advisors and service advisors.
  • Take messages for advisors and managers if not available and send by email.
Retail Sales Lead, 03/2014 - 05/2017
Nike City, STATE,
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education and Training
High School Diploma: , Expected in 06/2016
Bluffton High School - Bluffton, SC
Associate of Applied Science: Business Administration And Management, Expected in
Technical College Of The Lowcountry - Beaufort, SC

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Resume Overview

School Attended

  • Bluffton High School
  • Technical College Of The Lowcountry

Job Titles Held:

  • Office Coordinator
  • Hotel Front Desk Supervisor
  • Call Center Administrative Assistant
  • Retail Sales Lead


  • High School Diploma
  • Associate of Applied Science

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