Office Coordinator resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Experienced office coordinator, administrative assistant, front desk supervisor, and sales associate who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Reliable and friendly associate. Employee who quickly learns and master's new concepts and skills. Passionate about helping customers and creating a satisfying experience. Service-focused professional and friendly team player with a knack for building productive working relationships.
Skills
Inventory coordination
Client relations
Expense reporting
Vendor management
HIPAA
Scheduling
Technical support
Microsoft Office
Quickbooks
Medical Scheduling
Cash Handling
Worker Compensation
Multi-Tasker
Data entry
Invoicing and billing
Experience
Office Coordinator, 01/2021 - Current Pro Service Hawaii – Kailua Kona, HI,
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients, check in/out, and visitors in person or on the telephone, and answering or referring inquiries.
Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
Perform all duties within HIPAA regulations.
Call all referrals received from doctors to schedule appointments.
Input/confirm patients health insurance in chart
Call health insurance companies/workers comp companies if additional authorization is needed for patients.
Keep track of new patients, cancels & no shows.
Taking calls for physical therapist if they are not available.
Print new patient paperwork prior to appointment.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Collected payments and applied to patient accounts.
Analyzed medical records to satisfy insurance company mandates.
Hotel Front Desk Supervisor, 05/2017 - 01/2021 Bmi Hospitality Management – Olympia, WA,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in/check-out process.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Promoted local entertainment and sporting events and offered details to assist patrons.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Kept accounts in balance and ran daily reports to verify totals.
Informed guests of hotel security features and offered details regarding fire and emergency procedures.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Greeted and assisted guests by gathering information pertaining to reservations or requests.
Supervised team of eight front desk agents and helped to resolve issues arising during shifts.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Answering 200-400 calls each day for all twelve locations.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Microsoft office
Complete & assign internet sales leads
Using a multi-line phone system
Transfer phone calls to managers, sales advisors, parts advisors and service advisors.
Take messages for advisors and managers if not available and send by email.
Retail Sales Lead, 03/2014 - 05/2017 Nike – City, STATE,
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
Used POS system to process sales, returns, online orders and gift card activations.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Exceeded targets by building, directing and motivating high-performing sales team.
Trained team members in successful strategies to meet operational and sales targets.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education and Training
High School Diploma: , Expected in 06/2016 - Bluffton High School - Bluffton, SC GPA:
Associate of Applied Science: Business Administration And Management, Expected in - Technical College Of The Lowcountry - Beaufort, SC GPA:
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