Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated professional hoping to obtain a counselor position to help bring out the best in individuals and clients through dedicated services.

  • Client relations
  • Meeting organization
  • Expense reporting
  • Cross-functional collaboration
  • Vendor management
  • Inventory coordination
  • Process optimization
  • Account reconciliation
  • Billing and coding
  • Customer service
  • Advanced MS Office Suite knowledge
  • Billing and invoicing
  • Database entry
  • Team collaboration
  • Scheduling and calendar management
  • Spreadsheet development
  • Document editing
  • Professional and mature
  • Communication (written and verbal)
  • Prioritization and problem-solving
  • Organization and planning
  • Research and analysis
  • Attention to detail
  • Phone Etiquette
04/2019 to Current Office Coordinator Ryder | Concord, NC,
  • Balanced and updated computer accounting records and physical petty cash, including receipt documentation and expense tracking.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Guided team members to minimize delays and maintain high-quality daily production.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Assigned projects to administrative staff, boosting office productivity and streamlining processes.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Cleaned and organized office areas to keep team members efficient and on-task.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
  • Input accurate account data to efficiently update company database and maintain detailed records.
  • Efficiently managed incoming and outgoing correspondence and packages to support smooth daily operations.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Collaborated closely with CEO and COO to effectively smooth and improve office operations.
07/2017 to 07/2019 Executive Assistant Abila | Chicago, IL,
  • Served as Executive Assistant to CEO, HR and Vice President providing high-level support on broad range of business initiatives.
  • Drafted invoices, reports and proposals using QuickBooks.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
  • Served as point of contact for data acquisition and research.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Approved travel expenses and reimbursement requests from managers and other administrative support professionals.
  • Coordinated meeting and event logistics for senior management, including executives and board of directors.
  • Scheduled large-scale corporate meetings and events and recorded meeting minutes.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Planned and executed corporate meetings, lunches and special events for groups of 50+ employees.
  • Scheduled conferences and meeting while coordinating logistics for travel and accommodations.
  • Maintained office supplies by checking stocks and placing orders.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Investigated issues and problems and drafted responses to urgent requests.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Maintained professional administrative discretion.
  • Coordinated senior executive travel accommodations and schedules for 5+ personnel.
  • Maintained master calendar for client appointments and court appearances.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Managed desktop publishing and proposal and memo preparation and dissemination.
  • Initiated and updated yearly dealer agreements and dealer applications.
  • Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
  • Addressed and responded to incoming correspondence.
  • Facilitated accurate schedule management and event coordination for senior leadership.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Developed required research, documentation and reports for executive team, board members and stakeholders.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
04/2014 to 10/2018 Live-in Caregiver Always Best Care | Madison, WI,
  • Coordinated with patients and families to develop home care plans. Worked independently to deliver and coordinate quality patient care based on plan of care as well and family needs
  • Ensured that all state and federal home care guidelines were followed.
  • Administered patient medications and checked vital statistics.
  • Worked with home care agencies to coordinate patient home care requirements. Assisted with daily chores such as dressing and bathing.
  • Checked blood pressure pulse and blood sugar levels.
  • Prepared nursing assessments and reports on patient progress. Met with family members to address any concerns and provide care updates.
  • Evaluated and implemented home care plans for patients.
  • Adjusted home care plans as necessary.
  • Coordinated with home care providers to ensure care was set up before discharge.
  • Established patient goals and home care requirements.
  • Established a healthy and effective way to communicate with the patients and the patient's family.
  • Participated in activities with the patient for health and to enjoy the day.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained light house keeping, cooking, organization, maintenance, and conversation to my companions.
  • Create a morning, afternoon, and evening schedules for the patient.
  • Became a person of contact for any and all appointments including extracurricular activities.
  • Build great relationships with the patient and the family members
  • Attended any events the patient was interested in going to (if deemed safe)
03/2016 to 07/2018 Assistant Manager Twice Daily | Franklin, TN,
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Completed inventory audits to identify losses and project future demands.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Evaluated employee performance and developed improvement plans.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
Education and Training
Expected in 06/2015 High School Diploma | Milpitas High School, Milpitas, GPA:
Expected in 12/2016 Cosmetology And Barbering Dual License | Cinta Aveda Institute, San Francisco, CA GPA:

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School Attended

  • Milpitas High School
  • Cinta Aveda Institute

Job Titles Held:

  • Office Coordinator
  • Executive Assistant
  • Live-in Caregiver
  • Assistant Manager


  • High School Diploma
  • Cosmetology And Barbering Dual License

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