Enthusiastic body shop Office Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of body shop processes, Customer Service, Accounts Payable/Receivable, and training in Auto Damage appraising. Motivated to learn, grow and excel in the automotive industry.
Skills
CCC ONE
Total Loss billing
Customer Service
Claim payment processing
Policy and coverage verification
Office Management
Microsoft Office
Inventory auditing
Accounts payable and receivable
Travel coordination
Business Administration
Client relationship management
Office management
Vendor relations
Records management
Talent management
Benefits and compensation
Employee relations
Candidate sourcing
Training development
Pre-employment screening
Background check conduction
Conflict resolution
Risk management
Records maintenance
HR policies
Problem solving
Education
Broward CollegeFort Lauderdale, FLExpected in 12/2019 – –Associate of Arts:Business Administration - GPA:
Cooper City High SchoolCooper City, FLExpected in – –High School Diploma: - GPA:
Work History
Ryder - Office Coordinator Des Moines, IA, 07/2017 - 02/2020
Slashed location write-offs by $4,000 per month as primary AR/AP manager.
Shadowed Service Advisors to expand knowledge of estimating process.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
Execute prompt salvage movement with Copart.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Investigates and confirms coverage for claims with low complexity coverage issues.
Trained new employees on administrative procedures, company policies and performance standards.
Routed correspondence to facilitate timely communication between team members, customers and vendors.
Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Reconciled account files and produced monthly reports to keep General Manager informed about office operations.
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Monitored vendor accounts and product updates to verify competitive pricing.
Oversaw technical, operational, clerical and customer service support in Automotive office environment.
Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Investigated and resolved customer complaints to foster satisfaction.
Maintained detailed understanding of insurance plans and company requirements.
Entered details into accounts and tracked payments.
Generated financial statements and reports detailing accounts receivable status
Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Verified vendor accounts by reconciling monthly statements and related transactions.
Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Posted payments to accounts and maintained records.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Put together realistic budgets based upon costs and fees for effectively operating business.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Consulted with customers to assess needs and propose optimal photography solutions.
Photographed high-quality images for both print and internet distribution.
Edited, toned, captioned and uploaded photographs for news publications.
Maintained productive professional relationships with models and modeling agencies.
Planned and prepared for all on-location and studio shoots.
Facilitated weekly studio appointments.
Resolved client concerns quickly and professionally.
Planned, organized and scheduled work.
Aimbridge Hospitality - Human Resources Support Specialist Independence, OH, 08/2015 - 07/2017
Coordinated implementation of people-related services, policies and programs through departmental staff.
Administered benefits programs, analyzed compensation and other competitive data.
Maintained current understanding of state and federal policies such as EEO and ADA.
Maintained work structure by updating job requirements and job descriptions for all positions.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Oversaw all HR needs for 150-employee operation across two locations.
Generated and updated complete and accurate employee files for behavioral health group with over 150 employees.
Completed human resource operational requirements by scheduling and assigning employees.
Improved office efficiency by effectively managing internal communications and correspondence.
Collaborated with management to build and implement effective, modern employment policies.
Recruited and screened qualified potential employees.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Controlled workers' compensation claims by eliminating unnecessary filings and streamlining processes.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Assisted with on-boarding process of 10+ new hires weekly.
Investigated and resolved customer complaints to foster satisfaction.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Reviewed job applications to identify, vet and recommend optimal candidates.
Conducted background checks and verification.
Developed and administered employment policies to guarantee consistent, fair and legal treatment of employees.
Discovered and resolved complex problems that affected management and business decisions.
Created internal posting and advertisements while overseeing employment website.
Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
The Wendy's Company - Human Resources/Training Administrative Assistant City, STATE, 02/2005 - 12/2014
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Developed team communications and information for staff meetings.
Updated quality control standards, methods and procedures to meet compliance requirements.
Developed standard operating procedures and document workflows for current and future process steps.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Assisted with on-boarding process of up to 15 new hires per week.
Accomplishments
Documented and resolved AR issues which led to $4,000 slash in write-offs per month.
Documented and resolved staff concerns which led to employee retention.
Expanded business by 20% by proactively contacting potential customers to schedule in appointments.
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