Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Experienced Office Management and Administration Professional with 10 years of progressive experience optimizing productivity, efficiency and service quality across various environments. Proficient in best practices, market trends and regulatory requirements of Healthcare operations. Highly dependable, ethical and reliable. Talented leader with analytical approach to business planning and day-to-day problem-solving. Works effectively with cross-functional teams in ensuring operational and service excellence.
Skills
Team Building
Microsoft Office Suite
Business planning
Strategic Planning
Department Operations
Clear And Concise
Corporate Administration
Monitoring Progress
Employee Performance
Accounts Payable
Meetings
Performance Reviews
Communication
Education
University of New HavenWest Haven, CTExpected in 05/2013 ā āMaster of Science:Health Administration - GPA:
Certifications
Medical terminology Training
Accomplishments
Oversaw program to reduce paper waste, resulting in $1500.00 savings per year.
Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of Patient surgeries.
Coordinated Numerous special public and private events.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 26 staff members.
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Work History
Sbm Management - Office Coordinator Anderson, OH, 01/2018 - Current
03Enhanced collaboration between team members by preparing meeting .
Supported HR by completing new hire orientation, incident reports and benefits paperwork on behalf of office employees.
Assisted with project planning by estimating labor, materials and schedule demands.
Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
Created and implemented secure filing systems for sensitive employee and client documents.
Increased team productivity by reorganizing office supplies and protocols.
Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
Unitedhealth Group Inc. - Clinical Administrative Coordinator Manchester, CT, 10/2015 - 01/2018
Manage administrative intake of member admissions and discharges information post notification.
Work with hospitals, clinics, facilities, and clinical teams to manage request for services from members and, or providers.
Manage the referrals process, processing incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles.
Receive care coordination notification cases for non-clinical assessment/intervention and provide appropriate triage.
Review requests for adverse determination, approval notification and processing notification requirements
Assist clinical staff setting up documents/triage cases for Clinical Coverage Review
Supervised and managed daily activities of clinical team consisting of 15 Surgeons, nurses and support staffs.
Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
Maintained knowledge of standardized medical billing codes, including codes used by Medicare and Medicaid
Maintained complete documentation for permanent records and auditing purposes
Assisted patients in adhering to prescribed care models via phone and email communications.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered constant flow of customer calls with up to 2000 calls in queue per minute.
Deployed diplomacy and conflict resolution skills to resolve billing disputes.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Dc Prep - Office Manager Washington, DC, 07/2002 - 02/2006
Monitored and evaluated 20 personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Leveraged advanced skills and training to support operational needs of multiple departments.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Quick book software.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Compared vendor prices and negotiated for optimal savings
Developed standard operating procedures for all administrative employees
Coached new hires on company processes while managing employees to achieve maximum production
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