office coordinator resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated and focused Office Coordinator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.Result-driven, proactive and resourceful administrative professional with [Number] years experience providing legal support.

Motivated and reliable office administrative professional with [Number] years experience providing executive-level support.

  • Results-oriented
  • Time management
  • Self-directed
  • Dedicated team player
  • Strong interpersonal skills

Microsoft Office

Spreadsheet development


  • Meticulous attention to detail
  • Professional and mature
  • Advanced MS Office Suite knowledge
  • Billing and coding
  • Mail management

Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.Revamped the orientation process for all new hires, which was implemented company-wide.Reduced invoice over payments by [number]%.Produced [number]% more account reporting data than required by taking on additional duties.Reduced the open invoice cycle time from [number] days to [number] days by developing new dispute reporting procedures.Researched and resolved billing problems that had been previously missed.Process Improvement

  • Oversaw implementation of new phone system which resulted in more cost-effective service.


  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Payroll Assistance

  • Assisted with payroll preparation and entered data into cumulative payroll document.


  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.

Employee Management

  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.


  • Planned all meetings and travel for CEO.


  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Accounting Skills

  • Operated computers programmed with accounting software to record, store, and analyze information.

Saved the company $[amount] by negotiating new contracts with vendors.Client Interface

  • Managed accounting close, accounts payable, and financial reporting for multiple clients.

Client Interface

  • Managed accounting close, accounts payable, and financial reporting for multiple clients.

Data Verification

  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.

Boosted customer service ratings by [Number]% by developing new processes and improving work flow.Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.Database Maintenance
  • Reduced processing time by [Number]%.Quality Assurance
  • Ensured quality of [service, product] by [action].
  • Documentation
  • [Enter accomplishment 1]
  • [Enter accomplishment 2]
  • Scheduling
  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
  • Scheduling
  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.
  • Successfully developed [project] which resulted in [positive outcome].Accounts Payable/Receivable
  • [Describe accomplishment 1]
  • [Describe accomplishment 2]
  • Supported CFO through personal document management, calendar organization and collateral preparation for meetings.
  • Resolved $[Amount] in duplicate payments by creating a tracking system for contract employment expenses.
Office Coordinator, 11/2010 to 05/2014
Scotts Miracle-Gro CompanyOlive Branch, MS,
  • Responsible for maintaining routine service for office, i.e.
  • cleaning, lawn maintenance, pest control, etc.
  • Maintain good relationships with all customers, vendors/suppliers, and coworkers Assist crew members with questions regarding, insurance/benefits, payroll, expense reimbursement, and all other inquiries Responsible for checking, submitting and confirming payment of all employees' travel expense reimbursements Reconcile company credit card through an online portal every month Allocated fuel receipts for company fuel card every month Manage invoice coding and approval then submitted to corporate office for processing Systemized employee files per Human Resource regulation Prepared new hire paperwork, checked and submitted to corporate office for entering Performed background checks on all new hires with HireCheck Submitted requests for regulated DOT Drug & Alcohol requests to prior DOT companies for new hires, logged all requests sent & requests received Worked in Oracle to obtain the following: Employee Records Invoice/Payment Supplier/Vendor Records Statement of Earnings Sea Time Report Used Oracle to create spreadsheets on employees or suppliers as requested/wanted Assisted with payroll by entering in time for employees, making promotional changes, reviewing payroll register before processing Printed sea time reports for Tankermen, Engineers and Wheelmen, calculated sea time by reviewing boat logs and created sea time letters for USCG licensing renewals Scheduled classes with SeaSchool for Tankerman Licensing, Renewals, Radar Licensing, etc.
  • Handled vendor complaints and provided immediate solutions Created Operational/Safety Calendar yearly for all crew members and made adjustments upon request or required changes per year Followed & Operated company procedures by the Responsible Carrier Program (RCP) Assisted with any modifications to the RCP Manual Worked with the Safety & Compliance Manager in the St.
  • Louis office to maintain the following required safety forms from all vessels: Shoreside Boarding Forms Safety-Deficiency Compliance Form Near Miss Reports Sent all GICA updates to our vessels via email Sent in grocery orders from vessels to grocery stores upon request Prepared boat mail following the crew change schedule Maintained all office & facility keys in lock box Prepared STD & FMLA forms for all employees that were temporary absent Assisted Operations Manager & HR Assistant in compiling documents, employee records, etc.
  • for all personnel claims requested by company attorneys Responsible to send a monthly report to HR Manager which was a report of total new hires, terminations, drug tests, open positions, accidents Sent out FedEx packages using online system Sent out mail pieces using a NeoPost postage machine Prepared office for employee meetings with drinks, snacks, lunch, etc.
  • Participated in company safety meetings Traveled to the St.
  • Louis office to train with Accounting employees on the coding system in May 2012.
Waitress, 08/2010 to 11/2010
Marriott InternationalBrentwood, TN,
  • Provide excellent customer service to customers by assisting with their orders Work with the POS system in utilizing customer transactions Handle cash, credit card and check transactions associated with orders Maintain condiments on tables Prepare tea, lemons, seafood dip, ranch dressing and other necessary condiments provided by the restaurant Responsible for keeping the restaurant in a decent shape for customer satisfaction Support management in making decisions to better the quality of our service,.
  • Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beveragesManaged closing duties, including restocking items and reconciliation of the cash drawer.Skillfully anticipated and addressed guests' service needs.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Administrative Assistant, 11/2002 to 01/2010
Butler Technical GroupRemote, VA,
  • Accepted incoming phone calls in a courteous and professional manner Organized and prepared payroll checks Managed filing of accounts payable, ledgers, safety forms, invoices, contracts, etc.
  • Designed company newsletter quarterly Reviewed fuel invoices from customers before payment Entered material requisitions from the Dry Dock daily Entered time cards daily from the Dry Dock employees Maintained files and records dealing with all inside and outside jobs from the Dry Dock Allocated time and material through job costing and cost accounting formulas Invoiced customers monthly after processing reports Communicated with customers to maintain tax exempt certificates and outstanding payments Prepared safety manuals and any required books or documents to be placed on boats/barges Ordered office supplies as needed Entered miles traveled on taxable diesel trucks and created reports for quarterly submission Reviewed business contracts and kept record of existing and non-existing contracts associated with all customers.
Bachelor of Arts and Sciences: Business Administration, Expected in 2007 to Nicholls State University - Thibodaux, LA

Business AdministrationCoursework in Business Management and Operations

Diploma: College Preparatory, Expected in 2003 to Central Lafourche High School - Mathews, LA
2010 Louisiana State Civil Service * 9000/9001-COAST-Behavioral Assessment and Office and Administrative Support Tests * 9002-COAST-Typing Skills Test: , Expected in to - ,

10-key, Accounting, accounts payable, Administrative Support, benefits, Business Intelligence, calculators, communication skills, contracts, cost accounting, credit, client relations, customer satisfaction, excellent customer service, email, fax, filing, FileMaker Pro 7, Forms, Human Resource, HR, insurance, Internet Explorer, job costing, letters, meetings, Access, Excel, mail, Office, Outlook, PowerPoint, Publisher, Windows XP, Word, Radar, Enterprise, newsletter, Oracle, payroll, personnel, POS, postage machines, postage machine, coding, quality, QuickBooks, Safety, scanning, spreadsheets, tables, tax, phone, Typing Skills, typewriters, WP

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Resume Overview

School Attended

  • Nicholls State University
  • Central Lafourche High School

Job Titles Held:

  • Office Coordinator
  • Waitress
  • Administrative Assistant


  • Bachelor of Arts and Sciences
  • Diploma
  • 2010 Louisiana State Civil Service * 9000/9001-COAST-Behavioral Assessment and Office and Administrative Support Tests * 9002-COAST-Typing Skills Test

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