LiveCareer-Resume

office clerk resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I have several experiences from Office experience to some accounting experience. Focused on setting high expectations and raising service standards. Self-motivated Office worker offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive clerical knowledge. Highly enthusiastic customer service professional with 11 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. when working for Long Island Village i took care of employee files, vacations , accounts payable, bank reconciliation, a little bit of account receivable and employee time card corrections in Kronos, File and organize.

Professional and well-rounded Office clerk with superior clerical skills and Utility expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.

Highlights

Preparation of various food itemsUses proper sanitation practicesAble to work in a fast paced environmentAble to work with hands continuouslyAlcohol knowledgeBasic knife skillsConsistently complies with polices and proceduresExcellent guest service skillsBanquet operations and off-site catering expertMulti-operation hospitality managementProven success in up-selling

  • Adobe software Staff development talent
  • Customer-oriented
  • Strong leader
  • Bilingual Proven sales record
  • Hiring and training
  • Stable work history
  • Operations management
  • Adaptable
  • Strong organizational skills
  • Sharp problem solver
  • Active listening skills
  • Telecommunication skills
  • Adobe software
  • Strong communication skills

Accounts payable

Strong customer relationship builder

  • Ability to handle fast-paced environment
  • Ability to handle/resolve problems
  • Cash handling
  • Interviewing and training ability
  • Proficiency in inventory and ordering
  • Proven leadership skills
  • Reliable, punctual and committed to customer service
  • Staff scheduling knowledge
  • Strong restaurant serving experience
  • Team-oriented
  • Well groomed
  • Good personal hygiene
  • Scheduling and calendar management
  • Workforce Management
  • Billing and coding
  • Billing and invoicing
  • Scanning and copying
  • Supervision
  • Team collaboration
  • Database entry
  • Customer relations
  • Staff development
  • Staff training and development
Accomplishments
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched and resolved billing problems that had been previously missed.
Experience
Office Clerk, 07/2017 - 04/2021
Ricoh Americas Corporation Hartford, CT,
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
  • Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
  • Contacted customers about changes or updates in Utility accounts, efficiently communicating potential problems.
  • Managed administrative activities for Utility office, including client communication, scanning documents and distribution of mail.
  • Complied with confidentiality regulations in handling customer information.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Responded promptly to customer questions via email, reducing phone inquiries.
  • Delivered customer support and service experiences to promote more effective office environment.
  • Processed payments worth over $20,000 daily, verifying cards and giving change for cash payments.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Answered multi-line telephone system in Avaya setting and routed calls across 50 plus -person exchange.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
  • Received payments for Utility account and issued receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Server , 10/2019 - 04/2020
The One Group Omaha, NE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Provided exceptional service to 50 pulse customers per day at Restaurant establishment.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Processed customers' payments and provided receipts.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Accounts Payable/ HR / Office Clerk/, 06/2009 - 03/2017
Aramark City, STATE,

Verified details of transactions, including funds received and total account balances. Verify the CC statements, keep employee files up to date. I also take care of some bookkeeping duties, greet customers, take customers payments, vacations , accounts payable, bank reconciliation, a bit of account receivable and employee timecard corrections in Kronos, File and organize.

  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Gathered information to produce accounts payable reports for review.
  • Prepared and updated vendor files, including tax and insurance information.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Performed administrative tasks to support strategic initiatives.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Processed check requests and invoices for 9 locations every daily.
  • Coded invoices and other records to maintain organized and accurate records.
  • Handled high-volume invoice processing for Resort operation.
  • Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
  • Tracked income and expenses for business using Quickbooks.
Education
High School Diploma: Basic , Expected in 2006
-
Port Isabel High School - Port Isabel , Texas
GPA:
Status -

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Resume Overview

School Attended

  • Port Isabel High School

Job Titles Held:

  • Office Clerk
  • Server
  • Accounts Payable/ HR / Office Clerk/

Degrees

  • High School Diploma

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