office clerk resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Productivity: 7 years of experience, trained in Tasks and Microsoft with excellent experience in customer service. Time management and organization skills led to a successfully streamlined office with increased productivity and effective collaboration with the office manager.

Accuracy: experienced in serving clerical needs with tireless focus on performance optimization while meeting team needs. Positive and upbeat team player with comprehensive knowledge of clerical needs and file management with excellent communication and prioritization skills.

Customer experience: polite and attentive, offering excellent customer service while coordinating invoices and all other billing activities.

Hardworking and reliable with strong phone skills and customer service. Very polite with customers and have a good attitude.

  • Microsoft aptitude
  • Spreadsheet development
  • Workforce Management
  • Advanced MS Office Suite knowledge
  • Database entry
  • Windows 10 proficient
  • Scanning and copying
  • Document editing
  • Microsoft Office
  • People skills
  • Scheduling and calendar management
08/2008 to Current
Office Clerk Pacific Coast Building Products, Inc. Fremont, CA,
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Complied with confidentiality regulations in handling customer information.
  • Worked easily with office programs such as Microsoft and Windows 10 to carry out daily team clerical needs.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
  • Managed client communication, scanning documents and distribution of mail.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Processed payments worth over $1,000 daily, verifying cards and giving change for cash payments.
  • Implemented office workflow improvements to streamline task delegation.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Screened visitors and directed to specific location for office safety.
11/2004 to 07/2008
Commercial Manager Ellison Surface Technologies Rutland, VT,
  • Aligned commercial activities with strategic company goals by optimizing sales opportunities.
  • Priced structures for products for increased profitability.
  • Delivered insights for customers and markets and determined whether existing products met needs.
  • Partnered with sales and marketing teams to develop programming related to company initiatives.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets,
  • Prospecting and networking to renew lapsed customers.
  • Created and delivered in-depth sales presentations to potential customers.
  • Exceeded sales goals by 100% using consultative and value-driven approach.
Education and Training
Expected in 05/1995 to to
High School Diploma:
San Angelo Lakeview High School - San Angelo, TX

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Resume Overview

School Attended

  • San Angelo Lakeview High School

Job Titles Held:

  • Office Clerk
  • Commercial Manager


  • High School Diploma

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