office clerk resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records and travel arrangements. Goal-oriented to adept in identification and implementation of process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communications across all level of personnel, management and clientele.

  • Professional and mature
  • Team collaboration
  • Medical Software
  • Scheduling and calendar management
  • Administrative support
  • Database entry
  • Scanning and copying
  • Document editing
  • Customer service
  • Inventory management
  • Supervision
  • MS Office
  • Project organization
  • Advanced MS Office Suite knowledge
07/2018 to 05/2020
Office Clerk First Transit Springfield, IL,
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
08/2017 to 07/2018
Medical Receptionist Primary Care Solutions Sherman, TX,
  • Interviewed patients to collect medical information and insurance details.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Plastic Surgery office with 3 providers.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Informed patients of financial responsibilities prior to rendering services.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Updated group medical records and technical library to support smooth office operations.
10/2016 to 08/2017
Administrative Coordinator American Society For The Prevention Of Cruelty To Animals Miami, FL,
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Developed application tracking and filing systems for staff to improve recruitment and intake efficiency.
  • Screened and interviewed candidates for key vacancies to identify top talent.
  • Automated office operations, managing client correspondence, supplier record tracking and data communications.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Scheduled meetings and arranged travel plans for staff members.
  • Translated management directives into actionable mandates for front-line staff.
  • Filed electronic and hard copy documents to maintain accessible records.
  • Handled all incoming mail and prepared outgoing mail.
  • Implemented and enforced organization policies to establish productive and consistent working environments.
  • Coordinated furniture purchases and deliveries in accordance with aesthetic, professional vision for office decor.
  • Managed office supplies by restocking inventory when quantities ran low.
  • Prepared meeting minutes to provide documentation of meetings.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Managed patient appointments, check-in procedures and invoices.
Education and Training
Expected in to to
Portland Community College - Portland, OR

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Resume Overview

School Attended

  • Portland Community College

Job Titles Held:

  • Office Clerk
  • Medical Receptionist
  • Administrative Coordinator


  • Some College (No Degree)

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