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Office Clerk Resume Example

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JL
OFFICE CLERK
Professional Summary

Versatile Regional Human Resources Manager offering extensive background in HR generalist affairs, including retention and recruitment, benefits administration and records management. Organized and hardworking with outstanding multitasking and problem-solving capabilities. I am personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills
  • MS Office
  • Scheduling
  • Administrative support
  • Mail handling
  • Office management
  • Staff Management
  • Sorting and labeling
  • Business administration
  • Spreadsheet Development
  • Office administration
  • Computer skills
  • Troubleshooting
  • Talent management
  • Recruitment
  • HR policies
  • Staff education and training
  • Conflict management
  • Benefits administration
  • File and records management
  • Benefits and compensation
  • Organizational Development
Work History
01/2021 - CurrentOffice Clerk | Company Name - City, State
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
  • Assisted in patient admission process based on federal and state laws.
  • Greeted patients in friendly, professional manner to increase comfort and create rapport.
  • Communicated important information to supervisor and medical team to reduce chance of errors.
  • Safeguarded patient data in compliance with HIPAA and facility policies.
  • Collected information, forms and signatures from patients or family members to create efficient admissions experience.
  • Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
  • Led streamlined scholarship auditions and managed from initial meeting to course registration.
  • Coordinated auditions by overseeing audition rooms, managing faculty and guiding students.
  • Headed strategy meetings to gather student information by coordinating with faculty members.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Performed basic clerical duties, including document filing, bookkeeping and faxing.
03/2017 - 04/2020Human Resources Specialist | Company Name - City, State
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Interviewed candidates and conducted background checks and verification.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Conserved time and improved efficiency by completing special projects through emergency solutions.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Oversaw and managed hiring process and assisted human resources.
  • Discovered and resolved complex problems that affected management and business decisions.
02/2013 - 12/2016Receptionist | Company Name - City, State
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load.
  • Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Decreased customer hold times by updating office phone call and messaging procedures.
Education
05/2018Bishop State Community College, City, StateAssociate of Science: Office Administration
Accomplishments
  • Resolved product issue through consumer testing.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 250 staff members.
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Resume Overview

School Attended

  • Bishop State Community College

Job Titles Held:

  • Office Clerk
  • Human Resources Specialist
  • Receptionist

Degrees

  • Associate of Science : Office Administration

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