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Office Clerk Resume Example

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OFFICE CLERK
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Skilled in promoting sales to increase revenue while addressing diverse issues. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution.

Skills
  • Performing client intakes
  • Quality assurance controls
  • Time management skills
  • Inbound and outbound calling
  • Problem-solving abilities
  • Data evaluation
  • Courteous demeanor
  • High-energy attitude
  • Adaptive team player
  • Microsoft Office expertise
  • Conflict mediation
  • Sales expertise
Experience
Office Clerk, 4G Painting And Remodeling, August 2018-CurrentMemphis, TN
  • Cleaned up after job completion by properly disposing of paint, buckets and other materials.
  • Painted walls and other large areas using brushes, rollers and spray guns.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
  • Prepared surfaces by stripping existing coatings, filling holes and sanding.
  • Filled out work orders, records of service calls and work logs and submitted to Owner for project review.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Complied with confidentiality regulations in handling customer information.
  • Supported office clerical functions using word processing and other software, email and office machines.
Janitorial Cleaner, A P 31 Cleaning Services, February 2015-November 2017Memphis, TN
  • Led startup and opening of my business and provided business development, creation of operational procedures and workflow planning.
  • Monitored contractor adherence to quality standards and plan requirements.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors to mitigate germs and risk of illness.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices.
  • Swept and mopped floors with proper signage to prevent customer injury.
Shoe Sales Associate/Customer Care Representative, Dillard's, February 2008-June 2012Memphis, TN
  • Kept detailed track and optimal management of inventory and materials needed for general and specific projects.
  • Suggested materials to clients with specific needs to achieve functionality and style needs.
  • Selected appropriate parts for different shoes and client wishes based on accessibility, inventories and designs.
  • Monitored multiple databases to keep track of all company inventory.
  • Successfully led key projects which resulted in an increase of sales.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Geriatric Nursing Assistant, Judy Price, February 2002-January 2006Memphis, TNAhada
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Used mobility devices and all equipment to carefully and transport patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Administered with medications and educated patients and families on correct at-home administration.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education and Training
High School DiplomaMelrose High School, , MemphisTNMay 1994
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Resume Overview

Companies Worked For:

  • 4G Painting And Remodeling
  • A P 31 Cleaning Services
  • Dillard's
  • Judy Price

School Attended

  • Melrose High School

Job Titles Held:

  • Office Clerk
  • Janitorial Cleaner
  • Shoe Sales Associate/Customer Care Representative
  • Geriatric Nursing Assistant

Degrees

  • High School Diploma

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