I have a great work ethic, very professional, and always willing to take on new challenges. Polite and attentive, offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Workforce Management
Scheduling and calendar management
Spreadsheet development
Billing and coding
Professional and mature
Document editing
Scanning and copying
Billing and invoicing
Work ethic
Team management
Training & Development
Graphic design proficiency
Social media management
Inventory tracking
Customer relationship management
Shipping coordination
Experience
Office Clerk, 03/2020 to Current Popular Inc – Elmhurst, NY,
Supported office clerical functions using word processing and other software, email and office machines.
Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
Worked easily with office programs such as Quickbooks and HP Software to carry out daily team clerical needs.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Contacted customers about changes or updates in accounts and communicated potential problems.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Provided training and administrative resources for new employees regarding organizational procedures.
Processed timely accounts payable and accounts receivable updates to keep financial records current and compliant with standards.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Answered multi-line telephone system and routed calls to appropriate personnel.
Processed payments worth over $10,000 daily, verifying cards and giving change for cash payments.
Produced marketing graphics that were attractive and high-quality using Adobe Creative Suite.
Created and provided marketing material to meet business needs.
Teacher, 09/2018 to 03/2020 Brooklyn Community Services – New York, NY,
Helped students build learning and study skills to achieve educational goals.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Built and strengthened positive relationships with students, parents and teaching staff.
Motivated students to be more engaged in classes through applying positive reinforcement techniques.
Met with parents to discuss students' progress and review areas requiring improvement.
Provided positive and welcoming experience when collaborating with adults and children.
Planned and implemented lessons using variety of teaching strategies to meet diverse student needs.
Researched new teaching tools and resources to use in classroom.
Participated in educational workshops to learn new techniques to bolster student participation in class.
Child Caregiver, 10/2015 to 10/2018 On Lok Senior Health Service – San Francisco, CA,
Observed and monitored children to identify developmental strengths and target enrichment activities.
Organized and planned age-appropriate reading, crafts and music lessons.
Tidied up, washed hands and assisted children in bathroom.
Recorded behavior, food and medication dispensing information.
Enforced rules to teach good manners and maintain safe environment.
Developed and implemented age-appropriate lesson plans.
Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
Kept children safe and secure at all times.
Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Incorporated music and art activities to encourage creativity and expression.
Financial Representative Intern, 04/2014 to 05/2015 Northwestern Mutual – City, STATE,
Secured long-term customer accounts, providing recommendations to promote service effectiveness and benefits to exceed client goals and needs.
Developed and managed growth-oriented business and marketing plans.
Processed and documented customer and institutional payments.
Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
Education and Training
GED: , Expected in 04/2014 Bluegrass Community And Technical College - Lexington, KY GPA:
: , Expected in Central High School - La Crosse, WI, GPA:
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