office billing support specialist resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Dedicated customer service professional with 10+ years experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adapt at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Record of accomplishment in quickly acquiring competency in all products and transactions while readily and positively adapting to change.


•Persuasive communication expertise
•Issue resolution
•Excellent negotiating tactics

•Internet savvy
• Excellent communication skills
•Cross-selling and upselling
•Customer follow-up
•Lead development
•Natural leader
•Property and casualty products
•Quoting and pricing policies
•Thrives under pressure
•Renewing policies
•Building strong relationships
•Customer advocate
•Data collection
•Influencing business growth

  • Registry System navigation
  • Win-rater
  • Sales-force
  • Quick-books
  • Payment processing
  • Organizational skills
  • Property and casualty products
  • Production-oriented
  • In-depth knowledge of markets and relationships
  • Developing policies
  • Insurance terminology
  • Casualty auto insurance
  • Complex problem-solver
Office/Billing Support Specialist, 02/2019 - Current
Vca Antech, Inc. Cheswold, DE,

• Handling incoming calls and other communications.

• Managing filing system. • Recording information as needed. • Greet clients and visitors with a positive, helpful attitude.

• Updating paperwork, maintaining documents and word processing.

• Helping organize and maintain office common areas.

• Performing general office clerk duties.

• Maintaining/Ordering supply inventory.

• Maintaining office equipment as needed.

• Aiding with client reception as needed.

• Creating, maintaining, and entering information into database

• Scanning uploading documents to client charts as needed.

• Assisting with a variety of administrative tasks including copying, faxing.

• Scheduling appointments.

• Sorting and distributing mail.

• Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs.

• Announcing clients as necessary.

• Assisting clients in finding their way around the office.

Customer Service Representative/Trainer, English Language, 04/2015 - 03/2018
A-Affordable Insurance Agency Inc. City, STATE,

• Resolved issues quickly through meticulous research and quick decision-making

• Analyzed customer needs and then provided the best options, upselling products and services.

• Engaged customers and provided a high level of service by carefully explaining details about their documents. • Coded claims forms and mediated disputes between carriers and clients. •Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

• Developed productive working relationships with car dealers, loan processors and other business partners in the community.

• Finalized and maintained all types of personal lines insurance policies within the agency.

• Followed up with potential clients regarding online information requests.

• Promoted agency products to customers in person, on the telephone and in writing.

• Prepared necessary paperwork to process insurance sales and renewals.

• Processed applications, payments, corrections, endorsements and cancellations.

• Trained New Hires on Agency, Products, Regulations and Procedures.

  • Issued New Registrations/Renewals while following registry guidelines
Customer Service Representative/Receptionist, 02/2014 - 12/2014
Allstate Tam Doan Agency City, STATE,

• Promoted client retention through high-quality service and follow through.

• Presented and clearly explained insurance policy options to clients based on their needs and goals. • Ensured proper application of agency policies by reviewing, classifying, coding and rating applications.

• Submit up-to-date activity and production logs to agency management for review.

• Develop, implement and monitor new underwriting guidelines for the agency.

• Compiled coverage and rating information in an accessible format.

• Prepared necessary paperwork to process insurance sales and renewals.

• Promoted agency products to customers in person, on the telephone and in writing.

• Answer multi lined phone system

• Handled money for customers and visitors.

• Provided bookkeeping of important files.

Cashier/Retail Stock Associate, 01/2010 - 02/2014
DSW Designer Shoe Warehouse City, STATE,
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Helped customers find specific products, answering questions and offering advice.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School Diploma: , Expected in 06/2001
James Hillhouse High School - New Haven, CT,
Status -
Accounting: Accounting, Expected in 04/2003
Westover Job Corps Inc. - Chicopee, MA,
Status -

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Resume Overview

School Attended

  • James Hillhouse High School
  • Westover Job Corps Inc.

Job Titles Held:

  • Office/Billing Support Specialist
  • Customer Service Representative/Trainer, English Language
  • Customer Service Representative/Receptionist
  • Cashier/Retail Stock Associate


  • High School Diploma
  • Accounting

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