Office Automation Clerk, GS 04 Resume Example Bureau Of Indian Affairs

OFFICE AUTOMATION CLERK, GS-04

Summary

Results-driven administrative professional with a Master's degree and over 5 years' experience providing diverse operations assistance in fast-paced environments. Possess excellent organizational, time management, and customer relations skills. Superb multi-tasker able to handle multiple projects at once and consistently meet deadlines.

Key Skills

Record management
Database administration
Report generation

Client relations
Interpersonal skills
Document control

Experience

Bureau of Indian Affairs Farmington, New Mexico Office Automation Clerk, GS-04 02/2012 to Current

(40 hours per week) Provide clerical support of answering and screening telephone calls using excellent customer service, copy and fax documents, prepare document materials and equipment for meetings, and maintain employee files while demonstrating confidentiality.
Assist coworkers with projects while demonstrating outstanding team skills, and prepare and maintain time and attendance reports.
Data entry of monthly project reports, review or edit correspondence for accuracy and completeness, use Bison Outlook to communicate with managers and supervisors on a daily basis, order and maintain office supplies, and operate government vehicles for work-related duties.
Assisted in handling incoming and outgoing calls for road transportation office. Scheduled and confirmed training appointments for management team. Calculated Cost Estimate Reports and credit card reconciliation??? Assisted in preparing travel arrangements using Concur. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Accurately provided status information on project progress to the project management.Compiled statistical information for special reports.Operated government vehicles in a safe and efficient manner.Documented daily equipment inspections and submitted daily inspection forms to supervisor.Maintained operator logs, forms and records in accordance with company policies and Department of Interior regulations.Monitored cost estimate, timescales and resources used for each project.

Army and Air Force Exchange Service Anchorage, Alaska Jewelry Sales Associate 04/2008 to 08/2008

Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Offered [] credit applications upon checkout, converting [] out of [] customers into card-holders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.

Army and Air Force Exchange Service Hinesville, Georgia Sales Associate 05/2004 to 10/2004

(35 hours per week) Operated and maintained cash register while providing excellent customer service.
Performed opening and closing procedures, investigated and resolved transaction discrepancies, and used risk analysis with check cashing procedures.
Effectively enforced policies, rules, and regulations for a safe working environment.
Trained new recruits and practice loss prevention.
Trained employees on cash drawer operation.Supplied tellers with coin and currency as needed.Delivered prompt, accurate and excellent customer service.Received and processed cash and credit payments for in-store purchases.Maintained friendly and professional customer interactions.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Offered [] credit applications upon checkout, converting [] out of [] customers into card-holders.Trained new employees on company customer service policies and service level standards.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Kept the showroom clean and maintained neat, orderly product displays.Kept current on market and product trends to effectively answer customer questions.Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Operated a cash register to process cash, check and credit card transactions.Replenished floor stock and processed shipments to ensure product availability for customers.

Army and Air Force Exchange Service Hinesville, Georgia Store Associate 10/2003 to 01/2004

(40 hours per week) Provided excellent customer service on the sales floor and at the register.
Processed credit card and layaway payments, and monitored new recruits' performances.
Maintained and assisted with ordering inventory items.
Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Greeted all customers.Checked out customers and bagged items quickly.Suggested additional items and offered samples of weekly promotional items to increase store sales.

Education

Master of Science: Accounting 2012 University of Phoenix, Arizona

Coursework in Business Administration, Communications and Accounting

Bachelor of Science: Business Accounting 2010 University of Phoenix, Arizona

Coursework in Business Administration, Communications and Accounting

Accomplishments

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Reporting

Maintained status reports to provide management with updated information for client projects.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Resume Overview

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Office Automation Clerk, GS-04 Resume Example

Resume Score: 90%