Office Automation Clerk, GS-04 Resume Example

Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Offered [] credit applications upon checkout, converting [] out of [] customers into card-holders.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Prevented store losses using awareness, attention to detail and integrity.Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Processed merchandise returns and exchanges.

• (35 hours per week) Operated and maintained cash register while providing excellent customer service.
• Performed opening and closing procedures, investigated and resolved transaction discrepancies, and used risk analysis with check cashing procedures.
• Effectively enforced policies, rules, and regulations for a safe working environment.
• Trained new recruits and practice loss prevention.
• Trained employees on cash drawer operation.Supplied tellers with coin and currency as needed.Delivered prompt, accurate and excellent customer service.Received and processed cash and credit payments for in-store purchases.Maintained friendly and professional customer interactions.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Offered [] credit applications upon checkout, converting [] out of [] customers into card-holders.Trained new employees on company customer service policies and service level standards.Answered customers' questions and addressed problems and complaints in person and via phone.Opened and closed the store, which included counting cash drawers and making bank deposits.Kept the showroom clean and maintained neat, orderly product displays.Kept current on market and product trends to effectively answer customer questions.Computed sales prices, total purchases and processed payments.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Placed special orders and called other stores to find desired items.Operated a cash register to process cash, check and credit card transactions.Replenished floor stock and processed shipments to ensure product availability for customers.

• (40 hours per week) Provided excellent customer service on the sales floor and at the register.
• Processed credit card and layaway payments, and monitored new recruits' performances.
• Maintained and assisted with ordering inventory items.
• Prevented store losses using awareness, attention to detail and integrity.Excelled in exceeding daily credit card application goals.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Greeted all customers.Checked out customers and bagged items quickly.Suggested additional items and offered samples of weekly promotional items to increase store sales.