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office automation assistant resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights
  • Microsoft Office proficiency
  • Time management
  • Professional and mature
  • Resourceful
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Schedule management
  • Detailed meeting minutes
  • Dependability
  • Attention to detail
  • Technical aptitude
Accomplishments

Recommended changes in standard customer support procedures where established procedures have not provided solutions or have been outdated (i.e., Contract Employee/WOC/Student parking process and procedure).


Designated as a personal identity verification sponsor which provided the department accelerated security clearance for new hires. Consistently adhered to all established regulations, policies and guidelines regarding the accountability of designated access and disclosure of information obtained from the Hirsch/Velocity Computer Software program resulting in a more secure campus.


As Records Liaison, implemented the records management program within the Human Resources Service. Maintained an accurate inventory of records created and stored by the service. Assisted the facility Records Officer with staff training to ensure all records were filed in accordance with the file plan and were disposed of in accordance with policy

Experience
Office Automation Assistant, 11/2014 to 06/2015
Department Of Veterans AffairsNorwood, OH,
  • Serve as an Office Automation Assistant at the Atlanta Regional Office of the U.S. Census Bureau.
  • Assist numerous U.S. Census Bureau Field Representatives, Field Supervisors and Survey Statisticians(Field & Regional Office), in various levels of support in regards to all equipment/Information Technology needs(i.e., software, hardware, access, configuration, property etc.) Assist in the preparation of imaging and encrypting laptops for replacement and hiring events.
  • Support the staff of the Census Bureau-Atlanta Regional Office with all issues concerning computer workstations to include hardware, software, access, property passes, etc).
  • Achieve customer service goals through support via telephone, email, and personal interaction.
Human Resources Assistant, 07/2013 to 11/2014
Cvr Energy Inc.Sugar Land, TX,
  • Served as an administrative and logistics assistant to the Chief of Human Resources, Assistant Chief of Human Resources, and the Workers' Compensation Program.
  • Assisted the Human Resources Labor and Employee Relations specialists.
  • Responsible for a variety of technical and clerical tasks where a practical knowledge of assigned program areas is essential.
  • Served as the timekeeper for two time and attendance groups, ensuring that tours of duty are correctly entered, time cards are coded and posted promptly, and supervisors are contacted regarding any pay adjustments or exceptions.
  • Provided logistic, administrative and technical support in the following areas: general administrative assistance in scheduling meetings, conferences, coordinating office moves, securing government vehicles, evidence reproduction, training coordination, time and attendance, travel preparation, purchasing, awards coordination, performance management, directing calls and visitors, and routing mail.
  • Purchased supplies and equipment using a government purchase card.
  • Performed computer data entry in order to log and maintain various Office of Workers' Compensation Programs OWCP) reports, tracked dates for follow-up examinations, tracked administrative actions, tracked various meetings, and tracked and produced OWCP reports.
  • Reviewed OWCP claim forms for completeness of information from employees and supervisors and follows up to secure missing information and documentation.
  • Developped computerized reports to track light duty, permanent limitations, job offers, follow-up dates for medical examinations, due dates for OWCP responses.
  • Coordinated all logistics with the Equal Employment Office EEO) specialists and Employee Relations/Labor Relations (ER/LR) specialists in order to compile required information.
  • Worked with the ER/LR specialists to ensure confidentially and treat important documentation properly.
  • Reproduced agency evidence files for disciplinary action.
  • Performed asset acquisition resulting in increased employee productivity and customer satisfaction Streamlined workers' compensation case file system enabling claims to be processed in significantly less time Improved accuracy and timeliness in gathering evidential information for labor and employee relations related investigations.
Program Support Assistant, 09/2011 to 07/2013
Public Health Management CorporationPhiladelphia, PA,
  • Provided administrative and technical support to all members of the management team and all police officers.
  • Provided technical support to department members needing advice, assistance and training in the application of hardware and software systems (Michigan Law Enforcement Information Network, Microsoft Office, Veterans Affairs Police System (VAPS), desktop, laptop, printer).
  • Answered all telephone calls and responded to all visitors.
  • Worked independently to resolve all customer issues.
  • Served as timekeeper, ensuring that tours of duty were correctly entered, time cards were coded and posted promptly, and supervisors were contacted regarding any pay adjustments or exceptions.
  • Maintained the parking database and assigned parking according to department policy.
  • Managed all logistics of the New Employee Orientation Program for the Police Service by providing biweekly assistance to new employees.
  • Implemented the department-wide records management program.
  • Maintained an accurate inventory of police records.
  • Assisted the Records Officer with staff training to ensure all records were filed in accordance with the file plan and were disposed of in accordance with policy.
  • Issued access cards according to department policy and restricted access to areas where the employee was authorized.
  • Authorized to represent the Department of Veterans Affairs in performing the official roles of the personal identity verification sponsor for the Police Service.
  • Consistently responded to routine requests regarding VA Police Services while utilizing discretion and good judgment in referring to situations of a sensitive or confidential nature.
  • Remained courteous, helpful, and tactful with all telephone callers, visitors, patients and employees.
  • Maintained the daily calendar of the Chief of Police, keeping him informed of scheduled appointments, while initiating any necessary changes.
  • Reviewed reports, documents, records, data, and other material to verify completeness, correctness, consistency, compliance, or authenticity (VA Police daily journal, quarterly work data reports, time keeping).
  • Work was efficiently completed by remaining organized, setting daily priorities, and being able to work independently.
  • Managed the reorganization of campus wide parking policy that led to better enforcement of parking regulations Designated as a personal identity verification sponsor which provided the department accelerated security clearance for new hires Consistently adhered to all established regulations, policies and guidelines regarding the accountability of designated access and disclosure of information obtained from the Hirsch/Velocity computer software program resulting in a more secure campus.
Customer Service Assistant, 07/2006 to 10/2011
First TransitAllentown, PA,
  • Received and analyzed incoming correspondence concerning Treasury securities, both physical and electronic.
  • Examined securities, evidence, or forms for eligibility for requested transactions by applying a body of federal regulations, rules, policies, and practices to gather facts and draw conclusions or recommend solutions to problems, and conveying information and recommendations to customers; these transactions included issues, reissues, transfers, exchanges, payments, account maintenance and redemptions.
  • Processed transactions through automated systems, and, if necessary, composed memorandum to legal staff to obtain rulings for unique and unusual circumstances.
  • Reviewed computer generated listings, online displays of securities accounts, microfilm, microfiche, and paper case files to determine status of interest payments or entitlements to official information to support action to be taken on applications for disbelief, relief, or to verify accuracy of transactions processed by automated systems.
  • Communicated clear and concise explanations in writing, email, and by telephone with sources to obtain or provide necessary information, pertinent evidence, and to furnish clear and concise instructions for completion of transactions.
  • Through working knowledge of personal computers, laptops, printers, scanners and other computer-related devices, including knowledge of operating systems, web technology, and network connectivity, was able to provide technical assistance and support for end users of treasurydirect.gov.
  • Provided support to customers with varying levels of computing skills.
  • Responded to inquiries about Public Debt policies and procedures from Public Debt personnel, Federal Reserve Banks, government branches, and other organizations.
  • Kept informed of all changes in policy and procedure.
  • Exercised the ability to work independently and remain organized.
  • Set daily priorities to efficiently complete work.
  • Co-managed all logistics of the Bureau of the Public Debt Employee Welfare & Recreation Association's (EWRA) Logo & Apparel Program.
  • Assisted with the product buying, catalog implementation, and accounting principles.
  • Maintained a positive relationship with the Treasurer and all cabinet members to ensure successful program execution.
  • Expedited claims for lost, stolen, or destroyed securities ensuring customers timely receipt of entitlements Communicated expert knowledge of federal regulations, rules, policies, and practices resulting in quick resolution of customer problems Provided technical expertise to customers and coworkers for the treasurydirect system.
Education
B.A: Business, Expected in to Muskingum University - New Concord, OH
GPA:

2000

3.2 GPA

Skills

Business Management, Oral Communication, Hardware Support, Software Support, Customer Service, Data Collection, Employee Relations, Staff Training, Human Resources, Information Technology, Records Management, Calendar Management, Room Scheduling, Labor Relations, Federal Law Enforcement Administrative Support, Logistics, Microsoft Office, Office Administration, Office Automation, Performance Management, Personnel, Policy & Procedure development, Purchasing, Travel, Time & Attendance, Technical Support, Written Communication

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Resume Overview

School Attended

  • Muskingum University

Job Titles Held:

  • Office Automation Assistant
  • Human Resources Assistant
  • Program Support Assistant
  • Customer Service Assistant

Degrees

  • B.A

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